Business Analyst 1

at WTW in Portland, Maine, United States

Job Description

Willis Towers Watson’s Benefits Delivery and Administration solutions empower employers, employees, and retirees to better navigate the changing world of benefits. Our solutions provide a tailored, integrated experience that combines benefit consulting expertise with innovative, user-centered technology. Our solutions, benefit expertise, consultative approach and focus on quality are unrivaled.

As a Business Analyst 1 within the Benefits Outsourcing team at Willis Towers Watson, you will have the opportunity to use our technical know-how and hands-on experience to provide benefits administration services to many of the world’s largest and most complex organizations. Our benefit expertise, consultative approach and focus on quality are unrivaled.

The Team

Our Benefits Outsourcing business provides benefits administration and outsourcing solutions to many of the world’s leading organizations.

Our Purpose is to help our clients’ employees realize the full potential of their benefits, helping them be happier, healthier, and more secure.

Our Mission is to deliver the highest quality work in the industry, providing an engaging and fulfilling environment for our colleagues, while managing significant and profitable growth.

Awards & Recognition

The International Association of Outsourcing Professionals (IAOP) has named Willis Towers Watson a leader on the Global Outsourcing 100 since 2011.

Everest Research named Willis Towers Watson a Star Performer in the Leaders category in 2014 and has recognized Willis Towers Watson as an industry leader since 2010.

Fortune magazine ranked Willis Towers Watson number one in the diversified outsourcing industry on its annual World’s Most Admired Companies list in 2015.

Willis Towers Watson has been listed on Fortune magazine’s World’s Most Admired Companies list since 2012.


Understands and able to communicate the client’s plan design, including coverage levels and options, eligibility, enrollment, change and termination procedures

Primary contact with client and vendors and responsible for reviewing and resolving cases and uncommon vendor error reports

Process system data updates via case management such as indicative data, election data, dependent, and beneficiary data

Maintain list of vendor contacts

Create system processing documentation and processing calendar to be maintained by the Benefits System Administrator

Manage ongoing administration schedule (ongoing and dual year)

Perform vendor management for clients, such as manual updates and replying to inquiries

Helps manage and maintain the administration implementation checklist until complete for new implementations

Create and communicate agenda for vendor calls in preparation for annual enrollment

Attend internal and external project meetings

Provide backup support to Benefits System Administrator

Manage annual enrollment processes including, updating processing documentation and testing and vendor coordination and obtaining approval

Manage fulfillment inventory with clients


Identify and communicate with the service center and administration team: trends, new work, internal documentation updates, daily case volumes

Serve as escalation point for inquiries related to ancillary services such as dependent audit, IMT, COBRA and billing

Lead client web admin training, internal training, guidance, and assistance with all tasks for ongoing work


Ensure that all documentation starts from best practices and adheres to standards

Understand system requirements and system specifications

Understand and help support the gathering of requirements and documentation for implementation and ongoing administration processes

Coordinate administration resources, training, process changes, project setup for each project

Create all new procedures as needed and review procedures updated by Benefits System Administrator

Ensure the Benefits System Administrator is completing system processing correctly and in a timely manner

Set up and test data encryption and transmission protocols with client and vendors

Peer review internal procedures annually to ensure they are maintained and up to date

Exercise discretion and independent judgment in responding to and resolving client issues

Required Skills:

Strong understanding of the administrative process as it relates to Health & Welfare and/or Pension benefit plans

Willingness to work in a technical environment utilizing SQL on a daily basis

Strong analytical and problem-solving skills

Strong knowledge of Microsoft Office tools including Outlook, Excel and Word

Ability to schedule work, delegate and monitor progress of others

Professional and responsible approach to work, clients, and associates

Ability to organize and prioritize with strong attention to details

Excellent oral and written communication skills

Ability to work in a team environment

Ability to work independently in a project related work environment

Ability to work a flexible schedule

Ability to complete multiple projects within established deadlines

Preferred Skills:

Knowledge of flexible benefits administration

Bachelors’ degree

SQL query skills

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with

requirements of various state/local pay transparency legislation. Please note that base salaries may vary for

different individuals in the same role based on several factors, including but not limited to location of the role,

individual competencies, education/professional certifications, qualifications/experience, performance in the

role and potential for revenue generation (Producer roles only).


The base salary compensation range being offered for this role is $58,000 – 65,000 per year.

This role is also eligible for an annual short-term incentive bonus.


WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings

Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group

Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing

Program and Work/Life Resources (including Employee Assistance Program)

Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state /local paid leave where required),

Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty,

Military Leave, and Parental and Adoption Leave)

Retirement Benefits: Contributory pension plan and Savings Plan (401k). Certain senior level roles may

also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

Equal Opportunity Employer/Vet/Disability

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Job Posting: JC229453924

Posted On: Nov 30, 2022

Updated On: Jan 01, 2023

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