at Camden National Bank in Rockland, Maine, United States
Position Brief: Primary responsibility for teller transactions and supporting service and sales activities. The essential functions are noted below; however, at Camden National responsibilities may evolve over time given organization, technological and/or staffing changes. This position will cover several banking centers in the Bangor region. At any point other duties may be assigned. Responsibilities: • Display working knowledge of bank application software by utilizing computer systems to obtain customer information, account balances, account transactions, etc. • Function as a primary contact with the public, serving customers in a cordial manner and fostering a positive customer experience with each interaction. • Process a variety of transactions using judgment regarding the validity of transactions presented. Refers items outside of own authority or questionable transactions to a supervisor or manager. • Accept deposits, verify cash and endorsements, issue receipts, process withdrawals and cash checks within established guidelines. • Process deposits and payments received by mail, night drop, and in the ATM. • Maintain a satisfactory proving record. • Responds to general customer inquiries and has the ability to assist customers with consumer and business products. • Adheres to Teller policies and procedures. • Answers incoming calls and responds as appropriate to serve the needs of the caller. • Demonstrates knowledge of teller processing which includes transaction processing, maintenance of equipment, cash handling, and beginning and end of day procedures. • Demonstrates a general understanding of Vault procedures. • Participates in the sales and service activities through support and referrals. • Responsible to delivering the best banking experience to customers. • Demonstrates a strong knowledge of bank products and services. Qualifications: • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.