Customer Service Representative

at Portland Glass in Brunswick, Maine, United States

Job Description

Portland Glass has been successfully doing business in the New England Market for 75 years, and is headquartered in Portland, Maine. Portland Glass has 32 shops located throughout Maine, New Hampshire, Vermont and Massachusetts, 2 fabrication facilities and a customer service center.

About Portland Glass: We are a proud team of uniformed experts who are known in the glass industry as highly skilled and trusted to do the job right. This is an opportunity to learn a marketable, and in-demand skill with Portland Glass, an industry leader. We believe that hard work must be compensated, and the very best surround themselves with the best. Apply now to join the best team in the auto glass industry. Why Us? Employees enjoy competitive pay, work life balance, team camaraderie, and opportunities to advance. The company loves to promote people internally and strives to develop team members to be ready for next. We are proud to offer you:

+ Work life balance

+ Competitive compensation based on experience and performance

+ Equity Program

+ Paid Time Off, Paid Holidays

+ Full benefits package

+ Financial incentives

+ Training programs – Portland Glass offers extensive on the job training by employees who have been trained to teach and mentor.

No experience? No problem. We are happy to train you and help you learn about our company and our highly specialized industry.

+ The ideal candidate would have a background in customer service and possess the skills necessary for success in a customer facing – service business. Similar to LLBean , we do what is right for the customer, every time!

What I will be doing everyday:

+ Answering phones

+ Assisting customers

+ Processing paperwork

+ Generating sales

+ Following up on estimates and quotes

+ Scheduling installations

How I will succeed:

+ Assisting customers and improving the service experience

+ Organizing my workday

+ Demonstrating a willingness and aptitude to learn the PG protocols and best practices

+ Utilizing my awesome people skills

+ Effectively multi tasking

+ Using my fantastic computer skills

Customer Service Representative Work Habits

+ Must possess a strong work ethic,

+ Must be honest and trustworthy with a commitment to satisfy all customer needs.

+ Must have a positive attitude and ability to work well with others.

Customer Service Representative Working Conditions / Physical Demands:

+ Freedom of movement on a regular basis, operating office machines, equipment, and handling light materials and supplies in a typical office environment and shop setting.

+ May spend extended periods operating desktop computer, requiring hand-eye coordination and finger dexterity; and communicating face-to-face, on the telephone and in writings.

+ Physical activity requires walking, climbing, bending, standing, pushing, pulling, lifting and stooping.


+ High school diploma or GED is required.

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Job Posting: JC229001844

Posted On: Nov 20, 2022

Updated On: Jan 31, 2023

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