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Information Technology Application Support Analyst (Remote O

at Regions Bank in Augusta, Maine, United States

Job Description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career - a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality.

Primary Responsibilities

+ Obtains information on application design and functionality to propose solutions to end users

+ Responds to client inquiries concerning software operation and troubleshoots system software and operator complications

+ Monitors routine and critical processes and workflows to proactively identify problem trends

+ Assists with application implementations and configuration

+ Performs root cause analysis and provides technical solutions to production related application errors

+ Performs application testing in various environments

+ Deploys service releases, patches, requests, and customizations

+ Resolves complex problems or issues

+ Oversees one or more processes and may act as procedural expert regarding policies, guidelines, or processes

+ May act as lead to less experienced associates

+ May act as subject matter expert (SME)

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

+ Bachelor’s degree in a related field and five (5) years of related experience

+ Or High School Diploma and nine (9) years of experience

Skills and Competencies

+ Ability to communicate technical problems and solutions to non-technical users

+ Excellent written and verbal communication skills

+ Experience supporting applications running in Unix/Linux environments

+ Shell scripting experience

Good to have:

+ Experience supporting Axway’s MFT solutions, including:

+ Secure Transport

+ Transfer CFT (Linux, z/OS & Windows)

+ Sentinel

+ IBM’s Connect: Direct

+ Familiarity with TSO, JCL

+ Knowledge of file transfer protocols (SFTP, HTTPS, etc)

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the national range and level of the position.

Job Range Target:

Minimum:

$69,450.00 USD

Median:

$112,310.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that “one size does not fit all” for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

+ Paid Vacation/Sick Time

+ 401K with Company Match

+ Medical, Dental and Vision Benefits

+ Disability Benefits

+ Health Savings Account

+ Flexible Spending Account

+ Life Insurance

+ Parental Leave

+ Employee Assistance Program

+ Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/welcometour/benefits.rf

Location Details

Riverchase OPS Center

Location:

Hoover, Alabama

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

About Regions

At Regions, our culture focuses on five core values that are a commitment to how we will do business:

+ Put people first

+ Do what is right

+ Focus on your customer

+ Reach higher

+ Enjoy life

Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.

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Job Posting: JC224921976

Posted On: Sep 29, 2022

Updated On: Nov 18, 2022