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IT Communications Coordinator

at The Jackson Laboratory in Bar Harbor, Maine, United States

Job Description

Under close supervision by the Manager, Digital Enablement & Organizational Change Management, the IT Communications Coordinator develops and executes communication campaigns, and initiatives in support of digital dexterity while reinforcing the organization's brand and culture. This position drives the awareness and understanding of IT services, ensuring that JAX employees are engaged in adopting and utilizing these services for personal productivity as well as institutional cyber security and regulatory compliance. The incumbent interacts daily with IT leadership and technical SMEs to ensure communications align with IT strategy and collaborates closely with Strategic Communications to ensure communications align with internal communication guidelines. Success factors for this role include excellent communication and organizational skills, a creative and innovative spirit, and consistent adherence to deadlines.

Key Responsibilities
Assist in development of communication plans and execute deliverables for assigned projects.
Executables include postings to JAX digital and internal social media channels, knowledge articles, user communications, and user feedback mechanisms.
Translate technical content into user-facing materials such as knowledge articles, user guides, 'how do I' documents and training presentations to support IT products and services. Manage and execute content creation, periodic updates, and publication to enterprise platforms such as MyJAX, ServiceNow Knowledgebase, WorkDay LMS and others.
In partnership with subject SME's, create and maintain learning modules in WorkDay LMS.
Create/monitor/measure analytics and feedback mechanisms to evaluate communications effectiveness and seek continual improvements of marketing and communication initiatives.
Maintain tasks & status of items on the IT Communications Kanban board; monitor deliverables and due dates to completion.

Knowledge, Skills, and Abilities
BS/BA in Communications or relevant technology field
Proficient command of English; excellent communication (oral and written) and presentation skills, demonstrated skill in translating technical content to a general user audience
Proficiency in designing effective communication materials through electronic publishing mediums, including infographic design and newsletter/blog formats
Proficient learner of new technologies and ability to convey information in language appropriate to diverse audiences, creative content production and solid copywriting skills
Proficient organizational, planning and project management capabilities with the ability to manage multiple initiatives in a dynamic, fast-paced environment

Minimum Education Required:
Bachelor's degree

Minimum Experience Required:
Relevant coursework and equivalent of 1 year of experience

About JAX:
The Jackson Laboratory (JAX) is an independent, nonprofit biomedical research institution with more than 2,400 employees. Headquartered in Bar Harbor, Maine, it has a National Cancer Institute-designated Cancer Center in Augusta, Maine, a genomic medicine institute in Farmington, Connecticut, and facilities in Ellsworth, Maine, Sacramento, California, and Shanghai, China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health.
JAX employees work in a collaborative, value-driven, and team-based environment where the focus is on advancing science and improving patients' lives. Researchers apply genetics to increase the understanding of human disease and advance treatments and cures for cancer, neurological and immune disorders, diabetes, aging, and heart disease. JAX was voted among the top 15 "Best Places to Work in Academia" in the United States in a poll conducted by The Scientist magazine!

EEO Statement:
The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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Job Posting: 824699

Posted On: Sep 27, 2022

Updated On: Oct 05, 2022