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Patient Care Coordinator II

at Spectrum Healthcare Partners in Portland, Maine, United States

Job Description

Sign-on bonus of $3,000! $1,500 paid in the first payroll after completing 30 days of employment. The remaining balance of $1,500 will be paid out at 6 months of employment.

Company Overview Spectrum Healthcare Partners is Maine’s largest multi-specialty, physician-owned and directed professional organization and is comprised of over 200 physicians practicing in the areas of anesthesiology, orthopedics, pain management, pathology, radiation oncology, radiology, and vascular & interventional services. Spectrum provides services at many of Maine’s hospitals throughout the state and in eastern New Hampshire. POSITION SUMMARY Serves as liaison between the physicians, clinical support staff, and patients in both an administrative and clinical capacity focusing on the delivery of quality patient care. Works closely with providers, assisting with all day-to-day operational and administrative responsibilities. Assists providers with patient care as needed. Hours: 5 Days per week. 8:00 – 4:30. Based on experience and qualifications the average hourly compensation for this position will range from $19.00 – $22.00. ESSENTIAL FUNCTIONS

+ Coordinates provider’s schedule and ensures the smooth and efficient flow of patient care

+ Generates daily appointment lists, updating all cancellations and add-ons.

+ Prepares charts for office visits and reviews for completeness

+ Triages incoming calls from internal and external sources providing excellent customer service

+ Enters calls into telephone encounter and forwards to clinical team for review and follow up.

+ Uploads faxed documents to patient chart and forwards to clinical team when appropriate.

+ Schedules appointments, and obtains prior authorizations, as required.

+ Coordinates follow-up appointments.

+ Processes FMLA and other disability forms.

+ Monitors department voicemail on designated unassigned phone line where patients leave messages

+ Functions as a back up to Clinical Assistant providing direct patient care to include: Rooming patients; obtaining vital signs and measurements; medication preparation and administration

+ Collaborates with surgical scheduler to coordinate pre-operative diagnostic tests, medical consults, etc.; gathering information to ensure pre-operative emergency room patient facilitating questions regarding wound care, pain management, and follow-up appointments

+ Assists provider with the health/physical assessment process as needed

+ Documents patient care services timely and accurately in the patient record.

+ Cleans exam rooms and instruments, restocking supplies as needed

+ Promotes infection control practices; applies principles of aseptic technique, standard and transmission precautions

+ Provides patient counseling and education as directed by the supervising physician

PRIMARY RESPONSIBILITIES

+ Assists with daily processing of office correspondence and appropriate distribution.

+ Retrieves required past documents, procedure notes, operative notes, etc., and scans any documents that need to be uploaded in patient chart.

+ Inventories, stores all necessary medical supplies, drugs and education materials

+ Works with the healthcare team providing information and education

+ Communicates effectively with patients, families, providers, staff, and others.

+ Keeps abreast of current issues involving patient care or practice issues by attending and participating in department, team and practice meetings

+ Attends meetings, as assigned, and participates in educational activities to keep skills up to date.

+ Works on special projects, as requested.

+ Demonstrates professionalism at all times.

+ Displays cooperative behavior and interacts positively and effectively with others to promote a team environment.

+ Performs other duties necessary to maintain the overall efficiency and continuity of the clinic.

+ Is proactive in identifying, reporting and participating in the resolution of any potential or actual patient safety issues.

QUALIFICATIONS

+ Current MA, CNA, Athletic Trainer, LPN or other relevant clinical credential or certification

+ Active license where required issued by the State of Maine

+ Previous experience in a healthcare environment with knowledge of medical office protocols/procedures

+ Previous administrative experience

+ Excellent customer service skills, with pleasant/professional telephone voice

+ Ability to demonstrate compassion and caring in dealing with others

+ Excellent communication and interpersonal skills necessary for interacting with patients, physicians, leadership and other staff

+ Excellent organizational and time management skills with attention to detail

+ Ability to prioritize and accomplish tasks to meet changing demands daily

+ Ability to work independently and excel as a member of a team

+ Proficient computer skills with knowledge of electronic medical records

+ Ability to maintain confidentiality

PHYSICAL DEMANDS / WORK ENVIRONMENT

+ Operation of various office equipment; fax machine, telephone & voice mail system, stationary/lap top computer, scanner, e-mail system, cell phone, pager, and copier

+ Light lifting of paperwork, folders or other general record keeping materials

+ Lifting 10-20 lbs., and occasionally 50 lbs.

+ May be required to sit or stand for extended periods of time

+ May be required to walk frequently

+ Risk of exposure to hazardous conditions and blood borne pathogens

+ Occasional reaching, bending, twisting

+ May be required to sit or stand for extended periods of time

BENEFITS AND PERKS

+ Health Insurance (80% company-paid)

+ Dental & Vision Insurance Plans

+ 401(k) Match and Profit-Sharing Plan

+ Life and Accidental Death and Dismemberment Insurance

+ Long-term Disability Insurance

+ Short-term Disability Insurance

+ Generous paid time off

+ Voluntary, Employee-Paid Benefits

+ Medical Reimbursement Plan

+ Dependent Care Plan

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Job Posting: JC224568347

Posted On: Sep 24, 2022

Updated On: Oct 05, 2022