Sr. Director - Infrastructure Delivery - Risk Management

at Marriott in Augusta, Maine, United States

Job Description

Job Number 22162391

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management


Marriott International is the world’s largest hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. If that wasn’t enough, we are embarked on one of the largest transformation journey in corporate America to extend hospitality to new heights that no other hospitality company has reached. Come share your journey with us in a great environment that cares and strives for continuous improvement while staying ahead of our business competition.

In this hands-on yet strategic leadership role you will help Marriott identify, manage, and effectively mitigate risk across our technology landscape – for our customers, our associates, and our communities. You will be a strategic hands-on leader responsible for developing, communicating, implementing, and managing technology risk mitigation strategies emerging from audits, cyber threats, ransomware, and disasters. You will be accountable for ensuring critical technology services and capabilities remain operational, stakeholders are kept abreast, and financial & reputational loss is prevented. As the Senior Director of Infrastructure Delivery Risk Management, you will publish, plan, and govern strategies across the technology landscape that comply with applicable regulations, business continuity and cyber security policy.

If you answer “Yes” to the following questions, you’re the right person for this role:

+ Do you have a natural passion for managing risk with excellent project, process and analytical skills

+ Are you a technologist at heart, an expert in using cloud technologies and modern architecture principles that can build an approach for multi-regional high availability systems on public cloud, and yet you are comfortable with legacy disaster recovery techniques?

+ Are you energetic, self-motivated, and enjoy problem solving?

+ Do you bear the vision and persistence to transform the technology landscape of a fortune 500 enterprise into modern progressive cloud native designs?

+ Can you balance short term decisions to mitigate risk on legacy systems while pushing the enterprise towards the ultimate objective of implementing progressive technology risk management capabilities?

+ Do you believe that producing results is the ultimate win, yet you lead across teams through consensus and relationship building?

+ Can you add value with independent stewardship of technology industry’s leading business continuity practices?

+ Do you like to play in the center and have the ability to respond and recover from business disruptions?

+ Do you practice radical candor and challenge the status quo?

+ Are you never happy with the answer, “we’ve always done it this way”?

+ Are you distinguished by excellent influence and communications skills, a passion for delivering exceptional results, a commitment to thought leadership, and a proven history of using sound judgment while developing meaningful relationships?

+ Are you a change agent that can effectively challenge business leaders on our highest profile risk investments?

+ Can you inspire and empower matrixed teams through openness and inclusion to think broadly about risk and provide informed consultation?

+ Do you want to be part of the group makers, breakers, doers and disruptors, who solve real problems and meet real customer needs?


Education and Experience


+ 10+ years of experience in infrastructure engineering and designing for resilience using legacy and cloud native designs

+ 5+ years information technology leadership experience (including budget management)

+ Undergraduate degree in computer sciences, Cyber Security or related major


+ Experience in building modern resiliency capabilities for new technology products built on cloud (HA, Elastic, Containers, B/G deployments, etc.)

+ Business continuity experience – certifications preferred

+ Working knowledge of Public Clouds and cloud native technology risk management techniques

+ Broad technical acumen across multiple disciplines, from highly available RESTful services, platform features, failover connectivity, to back-end systems using the hottest techniques in cloud native services, open source frameworks and latest industry trends to operationalize disaster recovery capabilities for both legacy and modern systems.

+ Experience in building customer centric resiliency and DR solutions focused on critical customer transactions across daisy chained systems

+ Experience with building OKRs / KPIs to measure effectiveness and maturity of implemented techniques – Six Sigma green belt or higher highly desirable

+ Practical knowledge of DevSecOps best practices that compliment ITCM practices and familiarity with ServiceNow-CMDB, Fusion Framework and NIST Framework on Cyber Resiliency

+ Ability to influence across internal and external organizational boundaries

+ Product centric and results oriented mindset with experience in implementing changes using iterative project management methodologies such as SAFe

+ Skilled in ideating and conceptualizing creative solutions; presenting them and building consensus across teams

+ Highly developed oral and written communication skills

+ High level of analytical ability to solve complex resiliency problems across tightly integrated technology systems

+ Excellent interpersonal skills to work effectively with others, motivate employees, and elicit work output in a team environment.


+ Drive ownership of core Infrastructure Risk capabilities throughout the Infrastructure Delivery and Global Technology organizations.

+ Partner with Enterprise Architecture and Infrastructure Delivery teams on repeatable patterns that mitigate risk

+ partner with executives and other risk leaders to identify potential technology risks, ideate potential solutions with a bias towards newer open source and cloud native technologies

+ Inspire and empower matrixed teams through openness and inclusion to think broadly about technology risks, informed consultation, and effective challenge

+ Manage work across organizational lines to address competing priorities and achieve results

+ Automate compliance reporting to drive adherence to policy

+ Build, execute, and manage enterprise-wide technology resiliency including strategies, plan development, and related exercises

+ Participate in impact assessment of a potential disruption in IT services, including declaring a disaster and activating the Enterprise Disaster Recovery Plan (EDRP)

+ Manage execution and completion of all DR test activities with internal and external stakeholders; identify recommendations to improve process, plans, and procedures

+ Manage and enforce contracts, along with associated service-level agreements (SLAs), for external service providers, as required

+ Oversee and coordinate DR capacity planning, network bandwidth requirements, processing environment, and budget forecasting with key IT technology groups

+ Manage risk through KRI’s, identifying and categorizing outage exposures that could cause a business disruption

+ Develop and manage key performance indicators and Key Risk Indicators related to DR to ensure objectives are met.

+ Oversees the execution of the Enterprise Disaster Recovery Plan when IT and/or major business operations disruptions occur

+ Manage creation of program status communications to C-level executives, board of directors and external stakeholders (e.g., regulator

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Job Posting: JC224584792

Posted On: Sep 24, 2022

Updated On: Oct 23, 2022