Carrier File Analyst Supervisor

at WTW in Portland, Maine, United States

Job Description


+ Managing a team of 7-10 employees working on file reconciliations and member escalations

+ Oversight and audit to ensure service levels are met in a timely and high-quality manner

+ Work with internal constituencies (implementation, call center, development, and product) to assure smooth internal operations

+ Support team in facilitating ingestion, manipulation, loading, maintenance, and delivery of data for existing and new carrier partners

+ Support in resolving escalated issues in a timely manner to promote customer satisfaction

+ Oversight of post-enrollment data accuracy

+ Ability to train and support team on team systems and processes as needed (PEGA, Jira, CAP, ER Web, PEM, PECT).

+ Attend data and reporting projects and communicate team’s impacts and deliverables, assuming team project lead duties as required.

+ Oversight of escalated carrier outreach and resolving carrier issues

+ Oversight of maintaining carrier relationships


+ Ability to support, guide, and manage team

+ Self-motivated, highly analytical, organized and uncompromisingly detail-oriented

+ Advanced time-management skills and the ability to meet or exceed deadlines in a fast-paced environment

+ Very knowledgeable of delimited file conventions, other industry standard data formats, data transmission methodologies, and Microsoft Excel

+ 5+ years of experience with Microsoft Excel and/or SmartSheets.

+ Some experience with SQL (SQL Server or other) and use of ETL tools

+ Excellent interpersonal skills with the ability to relate well to others and understand their concerns

+ Positive, proactive attitude

+ Technical documentation writing

+ Negotiation and conflict resolution skills

+ Data trend identification and resolution

+ Ability to work well with a team as well as on individually assigned projects

+ Proven ability to develop and improve processes to drive efficiency

+ Excellent verbal and written communication skills

+ Consistent in meeting deadlines and following through on commitments

+ Familiarity with Medicare a plus

+ Familiarity with Confluence a plus

+ Bachelor’s degree preferred

+ Willis Towers Watson may be subject to mandatory employment-related COVID-19 vaccination requirements. Therefore, to the extent any such mandates apply, you may be required to certify and provide documentation of full vaccination against COVID-19 if you are hired in the U.S. If you accept an offer from WTW and are subject to a mandate but are unable or unwilling to be vaccinated because of medical reasons or sincerely-held religious beliefs, you may request a medical or religious accommodation. If you require an accommodation, the Company will evaluate your request and work with you to identify reasonable alternatives to vaccination, if available.

+ EOE, including disability/vets (

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Job Posting: JC224494397

Posted On: Sep 23, 2022

Updated On: Nov 03, 2022