Family Independence Unit Supervisor

at State of Maine, Bureau of Human Resources in Portland, Maine, United States

Job Description

Family Independence Unit Supervisor

Portland , Maine , United States | Human Services | Full-time Apply by: Aug. 25, 2022 Apply with Linkedin Apply

Department of Health and Human Services (DHHS)Opening Date: August 11, 2022Closing Date: August 25, 2022Job Class Code: 5063

Grade: 24 (Supervisory)

Salary: $50,003.20-$68,224.00Position Number: 02022-7508

This is open to current State of Maine employees with promotional status within the Department of Health and Human Services

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State’s population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.The Office for Family Independence is responsible for administration of eligibility determination for a number of programs, including MaineCare, Temporary Assistance for Needy Families (TANF), Food Supplement and Child Support.

The Office for Family Independence currently has a vacancy in the Portland office.

Job duties:

This is supervisory responsibility in overseeing day-to-day operations of a Regional Eligibility Specialist Unit and its assigned staff. Responsibilities include:

+ Overall responsibility for a Regional Eligibility Specialist Unit in Portland.

+ Monitor and adjusting primary skill assignments as necessary.

+ Evaluate information and coordinate with telephony supervisor to monitor staff working the call queue.

+ Review and analyze information for accuracy; identify inconsistencies.

+ Accurately enter data into an automated system and ensure accurate eligibility results.

+ Communicate verbally and in writing with clients, co-workers, and other agencies.

+ Set staff expectations and measure staff performance through use of established metrics.

+ Develop staff through use of appropriate progress plans.

+ Assign and adjust workloads and staffing patterns.

+ Other duties may be assigned.

Minimum Qualifications:

To qualify, you must have a Bachelor’s Degree in Public or Business Administration, Social Work, one of the social sciences, or a related field AND two (2) years’ experience in a business or social services setting providing direct assistance to groups or individuals or deciding client eligibility for eligibility determinations, claims resolutions, transaction processing, insurance coverage and/or customer service requests. Equivalent related experience may be substituted for education on a year-for-year basis. Supplemental questions are to be addressed and included with the cover letter.

SUPPLEMENTAL QUALIFICATIONS QUESTIONS: In order to properly evaluate your experience, you please respond to the following performance areas in a cover letter:

PERFORMANCE AREA #1: Briefly summarize your knowledge of public assistance programs, commenting on the breadth of your experience with these programs.

PERFORMANCE AREA #2: Please highlight those aspects of your background which best demonstrate your knowledge of supervisory principles, practices and techniques.

PERFORMANCE AREA #3: Please describe past experiences that demonstrate your ability to manage and motivate employees.

Application Information:

Please submit all documents or files in a PDF or Word format.

For additional information about this position please contact Marcus Hatch, Recruitment & Retention Specialist at (207) 890-6810 or by email

To request a paper application, please contact Ashley Smith . To apply, please upload a resume, cover letter, and transcript (transcript needed only if education is used to meet the minimum qualifications).

Benefits No matter where you work across Maine state government, you find employees who embody our state motto-“Dirigo” or “I lead”-as they provide essential services to Mainers every day. We believe in supporting our workforce’s health and wellbeing with a valuable total compensation package, including:

+ Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

+ Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,150.80-$11,942.16 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

+ Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements .

+ Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).

+ Retirement Plan – The State of Maine contributes 13.16 % of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.

+ Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

+ Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

+ Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office .

+ Living Resources Program – Navigate challenging work and life situations with our employee assistance program.

+ Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including fathers and adoptive parents-receive four weeks of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act ( .

+ Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

+ Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness ( .

Maine State Government is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request.

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Job Posting: JC221075496

Posted On: Aug 13, 2022

Updated On: Aug 29, 2022