Provider Quality Assurance Specialist

at Public Consulting Group in South Portland, Maine, United States

Job Description


Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, technology, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG employs approximately 2,000 professionals worldwide-all committed to delivering solutions that change lives for the better. The firm has extensive experience in all 50 states, Canada, and a growing practice in Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit .

Staffing Solutions Organization LLC (SSO), an affiliate company of Public Consulting Group, is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve


Provider Quality Assurance Specialist in Augusta, Maine

The Department of Health and Human Services (DHHS) provides supportive, preventative, and protective public health and intervention services that safeguard the public health and assist our customers in meeting their needs. The Office of Aging and Disability Services (OADS) within DHHS is responsible for ensuring the safety, support and well-being of adults throughout Maine

+ Provider Quality Assurance Specialist will support the Department’s and Office’s goals and objectives by collaborating with Disability Services (DS) teams, collecting, reviewing, and assessing data from multiple sources including OADS data systems and Home and Community Based (HCBS) providers

+ Provider Quality Assurance Specialist will also develop training supporting documents and participate in training presentations and initiatives as assigned to support the Department’s and Office’s goals and objectives

+ Collaborate with Disability Services (DS) teams to collect information regarding provider capacity as a waiver service provider, including identifying areas needing improvements, from reported concerns for quality standards

+ From this data and collaboration efforts, develop and provide training to adults to improve quality standards in coordination with the training manager and DS teams

+ This training/support will focus on improving person-centered thinking and planning among the agencies

+ Collect, review, and assess data from OADS data systems, feedback from HCBS providers, and other sources as needed, to determine compliance with waiver and training program requirements

+ Facilitate large group meetings in person or online

+ Develop training supporting documents such as FAQ’s, flyers, technical guides applying plain language where required for outreach

+ Use PowerPoint or equivalents and preferred to have experience with Adobe Captivate and/or Articulate 360 software for presentations

+ Use MS Excel and other electronic tools to accurately record data

+ Participate in initiatives as assigned to support the Department’s and Office’s goals and objectives

+ Provide excellent customer service in conducting all work

+ Participate in meetings as assigned


Experience and Education

+ A combination of six (6) years of education and/or professional experience in social services casework, social services program development/delivery, or social services related policy/fiscal/budget administration/analysis work

+ In addition, background or education in training or development of adult learners and the understanding of person-centered thinking related to supporting people with IDD/Autism is preferred

Preference will be given experience in conducting program compliance work, and experience with quality assurance and quality improvement development of services for persons with disabilities

This is a full time 40-hours per week position

Knowledge and Skills

+ Possess or quickly develop knowledge of applicable Medicaid, MaineCare and HCBS Waiver policies and regulation, both state and federal

+ Understand Person-Centered Thinking and Planning (PCP)

+ Demonstrate a high level of critical thinking and customer service skills as well as excellent communication skills both written and oral

+ Work cooperatively with varied constituents, providers and stakeholder groups as well as varied levels of management which may include OADS Quality Assurance (QA) Waiver Specialists, OADS Resource Coordinators, staff from Division of Licensing and Certification and the Office of MaineCare Services



Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.?As required by applicable law, SSO provides the following reasonable compensation for this role: $30 per hour. In addition, SSO provides a range of benefits for this role.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employmentregarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programsare based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work


Job Locations US-ME-Augusta | US-ME-South Portland

Posted Date 1 year ago (3/22/2023 3:15 PM)

Job ID 2022-8416

\# of Openings 1

Category Customer Service/Support

Type Regular Full-Time

Practice Area Staffing Solutions Organization

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.

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Job Posting: JC220412999

Posted On: Aug 05, 2022

Updated On: Jun 19, 2024

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