at Coach in Kittery, Maine, United States
Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.
Coach is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity.
Coach is currently hiring for the Seasonal Associate This is a seasonal role designed to ensure the store has the necessary temporary coverage (i.e. during the holidays / peak seasons). We are looking for individuals who have flexible schedules to meet the needs of the business including nights, weekends, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Christmas Eve, Mother's Day, etc.). A seasonal role typically may last up to 90 days, however, management reserves the right to end a seasonal assignment early due to business needs.
Selling and Service
Understands organizational objectives and makes decisions that align with the Company priorities and values
Creates personal sales and clienteling strategies in partnership with the management team
Meets customer needs through solution-oriented and forward thinking
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style
Demonstrates Coach's Selling and Service expectations at all times
Influences customers' purchase decisions by balancing patience and assertiveness
Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
Flexes personal selling techniques to contribute to overall store financial results
Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers' specific needs
Works with multiple customers simultaneously and breaks away as appropriate
Follows up with customers consistently and genuinely to influence/close the sale
Develops product knowledge skills and remains aware of current collections
Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships
Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
Sensitive to customers' needs and tailors approach by reading cues
Builds lasting and loyal relationships with customers
Ensures all daily tasks are completed without negatively impacting service or Coach standards
Workplace and Environment
Creates enthusiasm and positivity for a shared vision and mission
Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors
Demonstrates confidence when working with customers
Takes initiative; has a high-level of ownership and accountability for individual results
Welcomes feedback and adapts behaviors as appropriate
Represents Coach as a brand ambassador at all times
Is adaptable and flexible to change
Maintains a calm and professional demeanor at all times
Creates short and long-term strategies to achieve personal metrics and performance goals
Utilizes Company tools to keep self-informed
Handles and offers solutions to customer issues appropriately and involves a manager when necessary
Promotes and endorses a team selling environment
Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
Adheres to all retail policies... For full info follow application link.
Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.