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Associate Application Support Specialist

at MaineHealth in Scarborough, Maine, United States

Job Description

Summary


Position Summary

The Associate Application Support Specialist role is accountable for supporting the organization's EpicCare Ambulatory and Practice Management application support needs in a healthcare setting. This is the first level of a three level career path. Support needs may include, but are not limited to, functionality and training to support clinical, fiscal, IS, and practice management operations within the MaineHealth model system; development and implementation of a quality assurance process to include practice outreach; and supporting end user needs by serving as the primary application support resource for Maine Medical Partners. Work is performed under minimal supervision. Participation as a member of our Tier I Help Desk support team is required in this position.


Required Minimum Knowledge, Skills, and Abilities (KSAs)

Education: Bachelor's Degree preferred or equivalent work experience.

License/Certifications: Credentialed in 1-2 Epic focused modules or complete MH Credentialing Program within 6 months of hire.

Experience: 0-2 years' healthcare experience.

Excellent Customer Service Skills.

Open to change, flexible.

Works collaboratively with team members and key leaders.

Self-motivated, organized, and eager to learn.

Skills in exercising initiative, judgement and problem solving along with the ability to seek guidance and/or support from appropriate resources.

Skills in facilitation and presenting to small and large audiences.

Proactively seeks to understand the impact of systems on the end users/customers.

Ability to communicate effectively and express ideas clearly both verbally and in writing in both technical and non-technical terms for users and support staff at all levels.

Ability to organize, plan and complete projects efficiently and in accordance with quality standards.

Demonstrated experience and proficiency with MS Word, Excel, and PowerPoint.

Ability to maintain confidentiality.

Ability to travel throughout various locations in the organization.
Additional Information

MaineHealth was ranked a Best-In-State Employer in 2021 and one of America's Best Large Employers in 2022 by Forbes!

MaineHealth is a not-for-profit integrated health system whose vision is, "Working together so our communities are the healthiest in America." MaineHealth consists of nine local health systems, a comprehensive behavioral health care network, diagnostic services, home health agencies, and 1,700 employed clinicians working together through the MaineHealth Medical Group. With approximately 22,000 care team members, MaineHealth provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire. Learn more about our system at

At MaineHealth, we offer benefits that support an individual's needs for today and flexibility to plan for tomorrow. Our packages include health and dental insurances, paid parental leave,, retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.

With a career at any of the MaineHealth locations, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the well-being of our communities and care team members. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Join us, and your abilities will be challenged and enhanced as you take your career to a new level.

MaineHealth values diversity and is an Equal Opportunity/Affirmative Action employer. Federal and state laws prohibit discrimination in employment because of race, color, national origin, religion, age, sex, sexual orientation, disability or veteran status.

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Job Posting: 790858

Posted On: Jul 26, 2022

Updated On: Jul 26, 2022