at MaineHealth in Norway, Maine, United States
The Medical Outreach Case Manager (MOCM) is a professional social services position that is responsible for the provision of case management services and achievement of positive intervention outcomes for assigned clients. He/she works on-going with patient caseloads, delving deeper into more medically and socially challenging issues and health needs, addressing barriers for patients. Medical Outreach Case Managers may meet patients on-site at various locations - in the hospital, at the bedside, at a local community agency, in a patient's home, etc. to assist with navigating the system, providing education and advocacy and assisting with applications, goals, and completion of paperwork. He/she will ensure that client service delivery practices are ethical, culturally-competent, respectful of diversity and inclusion, welcoming, and geared to customer service satisfaction. This position will work in collaboration with various departments across the MaineHealth system and outside agencies to achieve the desired outcomes for our clients.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: Bachelor's degree required, with a specialization in psychology, behavioral health, social work, special education, counseling, rehabilitation, nursing or closely related field preferred. In lieu of a Bachelor's degree, 3 - 5 years directly relevant experience in a healthcare setting, with 6 months case management experience may be considered. (see Experience below)
License/Certifications: Eligibility for LSW licensure preferred. Required to travel off-site and be comfortable in unconventional settings or situations. Valid Driver's License and reliable vehicle required.
With a Bachelors degree: 2 years experience in a community health setting, to include 1 year of case management experience.
In lieu of Bachelors degree: 3 -5 years directly relevant experience in a healthcare setting, to include 6 months of case management experience. Relevant experience provides advanced knowledge of community outreach resources, federal programs and skills in assisting clients to make informed decisions about their health and health care.
All Candidates: Experience Collaborating with State and Federal Programs (such as Department of Health and Human Services, Social Security Administration, Center for Medicare and Medicaid Services to name a few), community agencies, municipal and public programs.
Experience demonstrating a proven ability to ensure a wide variety of other disciplines or community resources work cooperatively in order to maximize the health and well-being of our clients.
Advanced level of analytical skills and demonstration of good judgement in assessing and planning for the needs of clients
Ability to work effectively without supervision, at times remotely; able to troubleshoot and problem solve independently.
Excellent computer skills are required; Microsoft Word, Excel, and use of electronic consumer record software. Ability to operate software systems that support program activities, work in database and extract statistical reports
Comfort and competency developing and presenting information to outside groups is desirable
Strong client/patient care, teamwork, resource knowledge and advocacy skills are essential
Advanced interpersonal skills necessary to effectively, compassionately and cordially interact with varying audiences, including clients, foreign language interpreters, health care providers and billing associates
Excellent written, verbal and listening skills to explain policies and procedures on complex and life changing topics to applicants, enrollees, providers and the general public
Excellent mathematical and computation skills required to prepare reports, performs calculations, and complete forms
Excellent organizational skills and attention to detail.
MaineHealth was ranked a Best-In-State Employer in 2021 and one of America's Best Large Employers in 2022 by Forbes!
MaineHealth is a not-for-profit integrated health system whose vision is, "Working together so our communities are the healthiest in America." MaineHealth consists of nine local health systems, a comprehensive behavioral health care network, diagnostic services, home health agencies, and 1,700 employed clinicians working together through the MaineHealth Medical Group. With approximately 22,000 care team members, MaineHealth provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire. Learn more about our system at
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MaineHealth values diversity and is an Equal Opportunity/Affirmative Action employer. Federal and state laws prohibit discrimination in employment because of race, color, national origin, religion, age, sex, sexual orientation, disability or veteran status.To view full details and how to apply, please login or create a Job Seeker account