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Technical Support Analyst

at Camden National Bank in Rockport, Maine, United States

Job Description

If you’re looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you’ve come to the right place.

We are seeking a Technical Support Analyst with unprecedented customer service skills, and a passion for technology to provide first-line technical support to company employees. This is a fast-paced environment, where IT partners directly with the business. The perfect candidate will have a strong desire to work as part of team, with a drive to provide solutions to complex business and technology issues.

 

Essential Functions: 
•    Provide the end-user with exceptional, primary-contact technology incident support addressing problems and questions in an effective, and efficient manner. 
•    Image, customize and deploy desktop and laptop computers. 
•    Maintain computers, phones, mobile devices, and video-conferencing platforms as necessary. 
•    Provision new user on-boarding following established processes. 
•    Identify, research and solve computing problems. 
•    Produce quality procedure documentation. 
•    Participate in audit support functions. 
•    Provide scheduled on-call after-hours support. 

 

Qualifications: 
•    Associate’s Degree or higher preferred. 
•    2+ years’ direct experience. 
•    Experience supporting a banking environment a plus. 
•    Any relevant certifications are a plus. 
•    Must be driven to learn. 
•    Positive attitude with a desire to provide the highest standard of service. 
•    Excellent communication skills. 

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Job Posting: 789199

Posted On: Jul 22, 2022

Updated On: Aug 21, 2022