at Bangor Savings Bank in Bangor, Maine, United States
FUNCTION: Conducts accurate and timely deposit of payroll taxes, payroll tax returns and all other associated reporting requirements for clients. Helps to ensure Bangor Payroll is in compliance with local, state and federal regulations in all applicable payroll tax depositing and reporting requirements.
+ Contributes in the preparation and execution of payroll tax deposits and returns.
+ Maintains various logs/spreadsheets for use in related audit procedures.
+ Researches and responds to agency notices as appropriate.
+ Assists Tax Manager with tax adjustments, reconciliation, research, etc.
+ Provides customer/employee assistance with payroll tax related questions.
+ Identifies and recommends modifications to processes when efficiencies may be gained.
+ Reviews audit reports for errors and inconsistencies, investigates and corrects problems as appropriate.
+ Performs various non-tax related filing and payment and collection procedures.
+ Recommends changes/improvements of systems/procedures to management.
+ Assists with the preparation and filing of various tax documents
Customer & Employee Experience:
+ Communicates directly and professionally with internal and external clients, providing exemplary customer service.
+ Proactively resolves customer payroll issues and handles escalated customer complaints/feedback as appropriate.
+ Proactively applies critical thinking and problem-solving skills to research and troubleshoot in order to provide effective solutions to meet the needs of our customers.
+ Independently researches customer questions and explores technologies in order to provide solutions.
+ Explains product features/benefits, understands customer’s business operations/needs and responds appropriately.
+ Level I
+ Assists in the preparation of tax returns and payroll processing related tasks such as stale dated checks and corrections.
+ Provides solutions and support for customer and employee payroll tax related questions.
+ Reviews various best practices reporting documents and follows through on resolutions.
+ Level II
+ Performs all Level I tasks plus;
+ Proficient in core rotating functions of department including tax deposits, ACH files, and workers compensation reporting.
+ Has well rounded knowledge of most departmental procedures and policies.
+ Level III
+ Performs all Level I and II tasks plus;
+ Routinely demonstrates the ability to effectively and efficiently perform additionally assigned duties and special projects.
+ Demonstrates clear ability to handle more complex situations and has extensive system knowledge.
+ Has ability to create and modify basic custom built reports.
+ Makes recommendations for process improvements and management.
+ Proficient in less regular reporting requirements such as annual reconciliation and filing requirements for states other than Maine.
+ Level IV
+ Performs all Level I, II and III tasks plus;
+ Serves as a teaching mentor and knowledge resource to other Tax Accountants.
+ Assists in the preparation of account reconciliations for Reconcilement Control Unit.
+ Has advanced report writing knowledge.
+ Is able to perform all department functions at a high level and demonstrates strong problem solving abilities.
+ Seeks out additional training classes and programs to further professional development.
Compliance and Control:
+ Stays current on payroll regulations and trends
+ Assists in ensuring that the Bank is in compliance with local, state and federal regulations
+ Attentive to detail and accuracy, committed to excellence, looks for improvements continuously, monitors quality levels
+ Works toward the goal of continued professional and personal development by participating in training/educational opportunities as they become available
+ Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork
+ Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook
+ Performs additional duties as requested
+ Maintains strict confidentiality
+ Assumes additional responsibilities as requested
+ Bachelor’s degree in Accounting or related area preferred, or three to five years of progressively responsible payroll experience including a broad exposure to all areas of payroll, particularly payroll taxation procedures
+ Experience with MasterTax preferred
+ FPC-Fundamental Payroll Certification required
+ Attention to detail, emphasis on accuracy, adherence to deadlines, with good organizational, analytical, mathematical skills required
+ Strong communications skills, verbal and written
+ Excellent customer service skills required
+ Demonstrated relevant computer literacy
+ Microsoft Word, Excel and Outlook proficiency
Physical Demands/Conditions Requirements:
+ General office environment
+ Moderate lifting (to 35 lbs.) required
+ Moderate reaching, walking, sitting and standing required
+ General office equipment
External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.To view full details and how to apply, please login or create a Job Seeker account