Overnight VA Customer Service Representative - Rem

at Signature Performance, Inc. in Portland, Maine, United States

Job Description

This is a remote based position. Applicants can be located nationwide


Job Description

Who We Are:
Signature Performance is working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients' business and making the lives of the people we work with better. We do that by leading with our values of Passion, Courage, Integrity, and Respect in all interactions.
What We Offer:
Signature believes in fully developing each one of our Associates. We deliver a performance-driven atmosphere with competitive pay, world-class training and development classes, resources, and events, an award-winning culture to thrive in, and so much more.
Tuition Assistance Program
401(k) program with employer contributions
Comprehensive health insurance
Competitive Paid Time Off for Sick and Vacation Time
No-cost annual flu shots
$500 sign on bonus after 6 months of successful employment.
Referral Bonus - refer a friend and receive $350. Better even, your friend will get an additional $150 bonus after 3 months!
Position Purpose:
Are you looking to level up your career by making a real-world impact while serving the healthcare needs of our nation's veterans through our partnership with VA? Provider Experience Representatives will assist the Veterans Administration (VA) by answering inbound calls from healthcare providers who have important questions.
Everyone on our team can make a real-world impact every day. No day is the same, and our work is fueled by passion. To win big at this role you will become a difference maker by serving healthcare providers on the first call while offering excellent customer service.
This position reports to an amazing VA Customer Experience Manager
Essential Job Functions include the following. Other duties may be assigned:
Conduct every transaction with a customer focused, courteous, approach that will ensure first call resolution and achieve provider satisfaction scores of 90% or higher
Act with an ownership mentality by researching and evaluating accounts for proper adjudication
Know your stuff by learning key systems used by the VA such as, Fee Basis Claims System (FBCS), VistA, and the Claims Processing & Eligibility (CP&E) system
Communicate effectively by documenting call activity into VA systems
Make things better by maintaining a working knowledge of applicable VA regulations as they relate to proper claims adjudication
Get things done by maintaining your access for all assigned client systems
Make those around you better by being an effective team member and advocate
Knowledge & Experience:
High School Diploma or GED required.
Preferred 1-2 years' experience in customer service
General office skills and knowledge of standard office equipment.
Working knowledge of software such as Excel and Word.
Data entry and 10 key experience necessary.
Excellent verbal and written communication skills
Personal traits of a high-level commitment, motivation, energy, team orientation, professionalism, trust, personal honesty and integrity, and a demonstration of placing others in a place of high.
General Areas of Accountability:
Must conduct business and personal affairs in a manner that is always a credit to the company. Must maintain a good credit rating while employed with the company.
Security Requirements:
NACi or higher-level security clearance to support government (DoD, VA, etc.) assignments may be required.
Machines and Equipment:
The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines.
Physical Activity:
The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak. This position is sedentary in nature with minimal lifting requirements.
The incumbent works in an office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required.
Remote Eligibility:
The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Work Schedule
Orientation and three weeks from start of employment 8am-430pm, followed by permanent overnight schedule.

Position Type

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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Job Posting: 778408

Posted On: Jul 02, 2022

Updated On: Jul 04, 2022