at Portland Glass in Portland, Maine, United States
Portland Glass has been doing business in the New England Market for more than 75 years. PG is headquartered in Portland Maine, has 32 shops, 2 fabrication facilities and a contact center.Employees appreciate the competitive pay, team camaraderie, and opportunity to advance. Portland Glass, we live on our Code of Values.
+ Showing respect for all people
+ Acting with integrity in all dealings
+ Serving customers with enthusiasm
+ Having fun in the processWhat we are proud to offer the Shop Manager :
+ Competitive Salary
+ Generous Bonus Program
+ Equity Program, 401K
+ PTO and Paid Holidays
+ Menu of benefits for your selection of Major Medical, dental vision and more
+ Training and other discountsShop Manager Overview The Shop Manager consistently manages and leads the assigned Portland Glass store location and employees by providing the leadership, knowledge, and business expertise necessary to attain the sales, service, operations, and profit goals for the Portland Glass retail location while exceeding customers’ service expectations. We are looking for an experienced Shop Manager to lead and manage our growing team and successful business in Portland, Maine. The following is a compilation of known and anticipated tasks required for this position. The intent of the items below is to provide a guideline for responsibilities – it is not intended to describe all tasks and responsibilities. Shop Manager Responsibilities include: Safety
+ Ensure all employees and team members strictly adhere to Portland Glass safety standards and conduct regular safety meetings and regularly inspect PPE
+ Oversee that correct procedures are used to ensure a safe installation that meets the designated architectural specifications for flat glass installation.
+ Responsible for safe operation, proper maintenance and upkeep of the company’s facilities, vehicles and all other assets including required record keepingShop Manager is responsible for Customer Service:
+ Effectively manage the retail store to ensure that customer expectations are met and exceeded. Resolve customer escalation in a professional and timely manner. .
+ Ensure that the store is always customer ready and the team is customer friendly – in the field- in homes team members must be the best PG brand ambassadorsShop Manager is responsible for Team Development:
+ Responsible to set expectations for team members, coach them on how to meet expectations, recognize success and implement corrective measures as needed.Shop Manager is responsible for Brand Presentation:
+ Responsible for maintaining buildings that are safe, neat, clean and organized.
+ Ensure that the store, vehicles, and staff exhibit the professional image of Portland Glass.Shop Manager is responsible for Financial Excellence:
+ Purchase inventory and products to sufficiently service customers to ensure efficiency while keeping in line with the budget.
+ Aggressively pursue sales opportunities in the locations business community – including local schools, hospitals, and municipalities among others.
+ Record all sales and receipts of customer payments in accordance with company procedures/policy as well as ensuring that all other company SOPs are followed in the field and in the office
+ Read, understand and analyze monthly financial statements and make improvements as necessary.
+ Manage financial performance ensure shop is exceeding sales and operating Income goals.
+ Communication directly with vendors and customers to establish strong working relationships.Shop Manager Qualifications Minimum Qualifications:
+ High school diploma or GED is required. Associates or Bachelor’s degree is preferred.
+ 2 years of experience working in the glass industry is preferred
+ Prior management/leadership experience is required.
+ Ability to coach, direct, and motivate others is desired.
+ Excellent written and verbal communication skills.
+ Proficient in MS Office including, Word, Excel, PowerPoint, and Outlook.Working Conditions / Physical Demands:
+ Normally seated and standing with freedom of movement on a regular basis, operating office machines, equipment, and handling light materials and supplies in a typical office environment and shop setting.
+ May spend extended periods operating desktop computer, requiring hand-eye coordination and finger dexterity; and communicating face-to-face, on the telephone and in writings.
+ Periodic physical activity requires walking, climbing, bending, standing, pushing, pulling, lifting and stooping.
+ Must be able to lift a minimum of 50 pounds.