Channel Systems Senior Business Analyst (Remote)

at Zebra Technologies in Augusta, Maine, United States

Job Description

Remote Work: Yes Overview: At Zebra, we’re reinventing how businesses operate at the enterprise edge – helping them run faster, smarter, and more connected than ever before. A dynamic community of builders, doers and problem solvers , we each play a unique role – shaping new technologies, bringing solutions to market, and partnering with companies on the front line of business. Being a part of Zebra means making your mark as we make digital transformation a reality. It means growing into a leader at a leading company that makes a distinct difference – because together, we’ve only just begun. We build today, so we can create tomorrow. Join Zebra and change the world with us. This remote role will be responsible for the development and implementation of projects within the channels portfolio. The role will require individuals to translate business problems into detailed Business Requirements, User Experience, and Interface Design and lead the project implementations by supporting the creation of the Functional Requirements, User Test Scripts, CRP Plans, Data Migration Plans, Training and Tools Support. This role is part global design and planning and part project manager. This role is responsible for developing and supporting global plans, design and implementation of a range of channels tools including cloud based solutions like Salesforce (SFDC). They will act as the sales business lead on proposed configuration, training, and maintenance, for global PRM platforms and other cloud based tools. This candidate will represent and define the channels business needs and transforming them into process and tools to increase sales, sales operations and external partner efficiency and effectiveness. The role will also work closely with sales, marketing, channel strategy and sales operations to design, implement, and ultimately support channel enablement tools globally. Responsibilities: + Own the Sales Governance around, PRM, and cloud based tools and provide business recommendations to drive the efficiency and effectiveness of sales + Seek out ways to utilize platform to improve processes and productivity, and make recommendations to support and organization scaling at a rapid pace + Primary global lead to provide direction and support in the areas of user support/training, change control, interface design, data quality, requirements gathering and reporting, user management, customization of fields, page layouts, record types, searching, list views, queues, reports and dashboards, report and dashboard development, and data management + Manage, lead, and own the implementation of projects from Concept to Post Go Live Support + Manage resources to support projects as well as gather and align regional requirements and plans to enable seamless global deployment of all channels tools + Manage the tools business support teams along with post go live support (In conjunction with IT) + Proficient in handling technical requirements, system configuration, user requirements, and related procedures and assist in the development of technologies to create solutions that support business requirements and drive key business decisions + Provide input to technical requirements for channel tools and solutions including data migrations, data quality, systems integrations, 3rd party applications, and AppExchange products needs for the business + Provide Voice of channels to other Programs + Guide regional administration of cloud based solutions like SFDC to meet overall objectives of implementation and provide industry recommendations and guidance + Identify Productivity gaps within the channel tools and socialize + Own the Lead to Closure Business Processes by supporting implementation and integration with regional super users and administration to ensure correct implementation and adoption based on overall coverage and partner program design + Define, communicate, and manage a change management (release) process to develop and implement new applications/code and updates to existing applications/code + Manage prioritization of change requests and projects in conjunction with other functions + Support the creation of business cases for new requests and be responsible for implementing best practices, identifying development initiatives, and standardizing the adoption of all sales enablement tools across sales + Influence, own, and design the user experience around the channel tools + Manage and maximize ROI from engaged vendors + Influence team members on user experience and design and provide technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement Qualifications: + BA/BS degree in relatable field preferred or equivalent experience + 8+ years of applicable work experience in a same/similar function + 5+ years in channel operations + 2+ years of project management experience + Business Process Mapping and Business Analyst experience + Understanding of Salesforce/Salesforce PRM and connected sales tools eco-systems + Must reside in the US (preferably either in the CST or EST time zones) Preferred Qualifications: + Strong Analytical Skills + Critical business problem solving and SFDC CRM deployment knowledge is required. + Experience in planning and deployment of channel tools on a global basis including cloud based solutions like SFDC. + Technically savvy and process oriented Salary: USD 111200.00 – USD 166800.00 Yearly

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Job Posting: JC217447364

Posted On: Jun 30, 2022

Updated On: Aug 17, 2022