at Bangor Savings Bank in Bangor, Maine, United States
The Deposit Operations Team Lead assumes a leadership position (generally within a specific functional team/area) and assists department supervisors/managers with ensuring that daily work/responsibilities are completed in a timely, effective, and high-quality manner. The team lead works towards serving as a mentor/role model and technical resource for others on the team, and within the department as a whole.
The team lead performs assigned operations duties, including some that are complex and require strong analytical skills, handles escalated/unique customer situations and assists with bank and department projects as needed.
In addition to the day to day operational responsibilities, the Team Lead should be proactively, and continuously working towards growing their knowledge and skills in the realm of leadership as they (generally) aspire to be a future supervisor (and perhaps manager) within the department.
Operations / Process:·Routinely demonstrates the ability to effectively and efficiently perform assigned duties as well as the capacity and willingness to offer additional work related contributions in other areas of the department. ·Regularly communicates with leadership regarding observations and/or suggestions for improving workflow that improve the experience of all involved participants. ·Assists to ensure that daily tasks and deadlines are monitored and maintained while adhering to and monitoring an adequate operationally controlled environment. ·Assists customers, staff and/or other departments with more complex issues. ·Assists management by ensuring that the team is adequately staffed with properly trained personnel, and has the necessary tools to complete assigned tasks.
+ Proactively communicates to management and team members to ensure timely resolution of all problems and complaints.
+ Recommends system enhancements to increase departmental efficiency, reduce expenses, and improve customer experience.
+ May assist in updating and maintaining written departmental procedures.
+ Responsible for accurate and timely testing of system upgrades.
+ May assist with project work as applicable up to and including representing the team in project meetings.
+ Provides the highest level of service and support and exemplifies You Matter More to all customers by resolving issues and concerns in a timely fashion.
+ Promotes and acts as a leader/mentor in continuing a customer-centric culture and attitude among staff.
+ Proactively and continuously seeks to develop and grow leadership skills and knowledge.
Compliance and Control:
+ Proactively assists in ensuring that the Bank/department complies with local, state and federal regulations.
+ Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.
+ Conforms to all written standards as expressed in the Employee Handbook.
+ Performs additional duties as requested.
Creativity/Innovation – Looks for opportunities to increase efficiency and effectiveness throughout the department. Has ability to constructively challenge assumptions and seek/develop new and different ways to improve performance throughout department.
Adaptability/Flexibility – Adapts to change, is open to new ideas, takes on new challenges, handles pressure, and adjusts plans to meet changing needs.
Proactivity/Initiative – Takes independent action, operates as a pro-active self-starter, and acts on opportunities, practices self-development.
Integrity/Ethics – Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys news good or bad.
Interpersonal Skills – Has excellent communication skills, both written and verbal as well as the ability to exhibit active listening skills and being open other viewpoints, perspectives, etc.
Organizational Skills – Able to effectively manage, prioritize and keep track of multiple tasks/projects/requests at any given time.
Vision/Values – Supports company mission/values through daily actions and decisions, communicates the Bank’s vision, mission and values to others, and incorporates vision when planning
+ High school diploma or equivalent required.
+ BA/BS degree, or work equivalent preferred
+ 1-3 years of banking experience helpful
+ General office equipment.
PHYSICAL DEMANDS / CONDITIONS:
+ Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required
External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.