at Goodwill Northern New England in Auburn, Maine, United States

Job Description


  • Full-Time $2000 Sign-On Bonus for New Hires! *

If you want to grow your retail career, come join the Goodwill NNE team as a Store Supervisor! This leadership position is the stepping-stone to a management role within our expanding organization. Store supervisors looking to enhance their career can enroll in our Store Manager In Training program designed to support your development towards a Store Manager role through hands-on learning experiences.


The Store Supervisor works under the direction of the Store Manager to maintain efficient store operations. Furthers the organization commitment to achieving triple bottom line results: integrating social, economic and environmental goals into thinking, planning and action. Responsible for providing outstanding customer service while maintaining a clean, organized and safe store. The Store Operations Supervisor creates a positive employee and customer experience by modeling Goodwill’s mission and citizenship behaviors at all times.


1. Essential duties include the following:

+ Ensures best-in-class customer and employee experience

+ Successfully performs supervisory functions that pertain to the daily activities of our store and donation center

+ Oversees the training and safety of teammates

2. Represents the Agency in all interactions with others members of the Goodwill community and with the general public, supporting the agency Vision of creating sustainable communities that thrive through the fullest participation of their diverse residents.

3. Complies with applicable federal, state, and local laws and regulations as well as Agency policies

4. Detailed essential functions include:

+ Help customers locate merchandise, answer questions etc.

+ Relieve sales associates at peak time

+ Listen to customer complaints, examine returned merchandise, and resolve problems.

+ Stocks shelves, counters, bins and racks with merchandise

+ Processes customer sales using a cash register and other equipment

+ Receives donations, provides donation receipts and assists donors.

+ Closes registers: totals/summarizes funds received, endorses checks, prepares bank deposit slips

+ Deposits funds at a bank.

+ Assists w/performance management and hiring process (documentation, interviewing, reviews, etc.)

+ Assists Store Managers w/general store management/operation

+ Open/close store; secures all store premises including building where applicable

+ Maintain store premises

+ Supervise personnel in absence of Managers

5. Other store duties as assigned


+ Ability to maintain a positive, friendly attitude in order to be a great teammate and role model

+ 6 months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience

+ Mathematical and literacy skills to support job duties

+ Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.

+ Computer literacy to support job duties

+ High school diploma, GED, HiSET or equivalent

+ Criminal background check that meets agency standards

+ Valid Driver’s License with a safe driving record and insurance meeting agency standards

+ Medium Work – Exerting up to 50 lbs. of force occasionally, and/or up to 30 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.

+ Ability to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop to handle product.

In addition to employment that is fulfilling, meaningful and supportive, Goodwill employees also receive:

+ Medical, Vision, Dental & Flex Spending offered

+ 403(b) retirement plan with employer match

+ Paid Short & Long Term Disability

+ Paid Life Insurance

+ Generous Paid Time Off Plan

+ 30% Employee discount at Goodwill stores in ME, NH & VT

+ Valuable job training with growth potential

+ Discount on personal cell phone plans

+ Local community discounts

+ Paid Holidays




+ Cashiering: Intermediate

+ Customer Service: Advanced

+ Supervision: Intermediate


+ Ability to multitask: Intermediate

+ Performance Management: Some Knowledge

+ Interviewing: Some Knowledge



+ Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

+ Loyal: Shows firm and constant support to a cause

+ Team Player: Works well as a member of a group

+ Enthusiastic: Shows intense and eager enjoyment and interest

+ Dedicated: Devoted to a task or purpose with loyalty or integrity



+ Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

+ Peer Recognition: Inspired to perform well by the praise of coworkers

+ Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

+ Goal Completion: Inspired to perform well by the completion of tasks

+ Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization



+ High School Diploma/GED or better

Licenses & Certifications


+ Drive. Lic. – Class C

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Job Posting: JC217046717

Posted On: Jun 25, 2022

Updated On: Aug 12, 2022