Quality Assurance Monitor

at State of Maine, Bureau of Human Resources in Lewiston, Maine, United States

Job Description

Quality Assurance Monitor

Maine , United States | Human Services | Full-time Apply by: July 6, 2022 Apply with Linkedin Apply

Department of Health and Human Services (DHHS)Social Services SupervisorOpening Date: June 14, 2022Closing Date: July 6, 2022Job Class Code: 5015

Grade: 24 (Supervisory Services)

Salary: $50,003.20 – $68,224.00/yr.*Position Number: 02022-8112

This is a two-year limited period position, that can be located in either our Lewiston or Augusta offices.

Job duties:

As the System of Care (SOC) grant Quality Assurance Specialist, you will be part of a statewide OCFS team responsible for ongoing development, implementation, and monitoring of behavioral health prevention and treatment programs. This is a full-time, salaried position with no supervisory responsibilities. You will be responsible for quality assurance and quality improvement processes related to children’s behavioral health services within Franklin, Oxford and Androscoggin county, in addition to other rural county outreach efforts. This position may require regular travel throughout the State of Maine.


+ Conduct program site visits to monitor quality of service delivery;

+ Produce progress reports on quality improvement measures and trends;

+ Review and analyze program policies and procedures and proposes changes in order to improve program effectiveness and operational efficiency;

+ Recommend changes to agencies in order to correct identified problems and ensure implementation of a workable plan;

+ Monitor quality improvement plans; and

+ Provide training and technical assistance which support SOC principles and practices

+ Represent the Department on various committees and boards to educate and inform community agencies, groups, and individuals on services and best practices.

Skills and Knowledge required:

+ Knowledge of applicable laws, rules, regulations, policies, and procedures.

+ Knowledge of investigative and interviewing methods and techniques.

+ Knowledge of social, psychological, and emotional factors influencing behavior.

+ Ability to prepare and present orientation and training programs.

+ Ability to prepare and complete reports.

+ Ability to identify and resolve problems.

+ Ability to collect and analyze information, reach logical conclusions, and make sound recommendations/decisions.

+ Ability to use applicable computer programs.

Minimum Qualifications:

To qualify for this position, you must have a bachelor’s degree and four (4) years of professional level social work experience as well as be a Licensed Social Worker (LSW).

The background of well-qualified candidates will demonstrate expertise in the following areas:

+ Knowledge and experience in quality assurance/quality improvement activities.

+ The ability to collect and analyze program data and utilize it for program evaluation and quality improvement purposes.

+ A knowledge of Children’s Behavioral Health services.

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State’s population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers. The Office of Child & Family Services (OCFS), within the Department of Health and Human Services (DHHS) is responsible for ensuring the safety, permanency and well-being of children and families throughout Maine. OCFS fulfills its mission through: Children’s Behavioral Health Services, Child Welfare Services, Early Intervention and Prevention Services and Operations. This position is a member of the Children’s Behavioral Health Services Unit.This is a two-year limited period position, currently located in our Lewiston office.

Application Information:

Please submit all documents or files in a PDF or Word format. For additional information about this position please contact Kathryn Temple by e-mail To apply, please upload a cover letter addressing the four competency areas identified in the requirements section, a writing sample and a resume. To request a paper application, please contact Ashley Smith Benefits No matter where you work across Maine state government, you find employees who embody our state motto-“Dirigo” or “I lead”-as they provide essential services to Mainers every day. We believe in supporting our workforce’s health and wellbeing with a valuable total compensation package, including:

+ Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

+ Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($9,893.52-$11,057.52 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

+ Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements .

+ Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).

+ Retirement Plan – The State of Maine contributes 13.16 % of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.

+ Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

+ Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

+ Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office .

+ Living Resources Program – Navigate challenging work and life situations with our employee assistance program.

+ Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including fathers and adoptive parents-receive four weeks of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act ( .

+ Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

+ Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness ( .

Maine State Government is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request.

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Job Posting: JC216366631

Posted On: Jun 17, 2022

Updated On: Jul 09, 2022