at Penobscot County Commissioners in Bangor, Maine, United States

Job Description

Job Summary

Performs public safety/emergency medical/fire dispatchers’ duties in accordance with policies and procedures of the employing agency and in compliance with governing federal and state procedures and/or laws. Which shall include, but not be limited to the following:

Essential Duties/Responsibilities:  

  • Knowledge of all Penobscot Regional Communications Center (PRCC) Policies and Standard Operating Procedures.
  • Knowledge of local, state, and federal laws, rules and regulations applicable to the Communications Center and all law enforcement agencies, fire services, EMS services and private services affiliated with Penobscot Regional Communications Center.
  • Receive and dispatch via radio and/or telephone all incoming emergency complaints to the appropriate agency and/or service, using pager encoders on correct frequencies, or other appropriate channels of communications.
  • Provide Emergency Medical Dispatch (EMD)/Emergency Fire Dispatch (EFD) Pre-arrival Instructions as necessary, based on training and EMD/EFD provided directions.
  • Receive and dispatch or redirect all non-emergency incoming calls to the appropriate individuals or services for assistance.
  • Be able to locate and provide resource information from available resources as requested by callers.
  • Knowledge of police, fire and rescue policies, standard operation procedures for dispatch, and emergency procedures such as jail breaks, search and rescue and disaster plans.
  • Generate and maintain complaint card information on all incoming calls for service, either through the Summit System or cards when the Summit computer is not operational.
  • Perform data entry in Summit and the METRO system, and file all warrants delivered to the PRCC for Processing.
  • Perform numerous personal computer functions.
  • Communicate with the speech and hearing impaired utilizing a Telecommunications Device for the Deaf (TDD).
  • Send and receive Fax Machine material.
  • Be able to clean, re-set, play and record, utilizing the center’s recording and play back equipment.
  • Knowledge of materials in the communications center that provide resource information and location of logs to be maintained.
  • Be able to function on your own or as a team member.
  • Perform additional duties and related tasks as needed or as directed by a proper authority.


Other Related Duties/Responsibilities:

  • Ability to be at his/her duty station as required unless assigned to alternate duties by a supervisor.
  • Ability to work assigned schedules.
  • Participation as in department shifts, meetings, and may sit on various boards and panels.
  • Participate in mandatory training.
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Job Posting: 765211

Posted On: Jun 09, 2022

Updated On: Jul 11, 2022