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Product Manager, IT - Product Design

at The Jackson Laboratory in Bar Harbor, Maine, United States

Job Description

Summary
The Jackson Laboratory (JAX), a nonprofit biomedical research organization, is looking for an experienced Product Designer to join our growing digital experience product management and design team. The Product Designer will use design thinking and UX design practices to understand business and user needs to explore solutions across our various digital products and user experience needs.

Join our growing team of UX design and product management professionals to successfully create experiences that matter to the global researcher community. Using your design thinking skills, as a Product Designer you will combine design and product management practices to make a difference to people who are curing the world's diseases.

Responsibilities
At the direction of the JMCRS Customer Experience Product Manager, understand the needs of users, explore solutions to key business priorities, prototype possibilities, and evaluate the impact of your designs.
Help in the preparation of and conduct various types of user research including direct interviews of internal users, external customers, and various stakeholders.
Lead collaborative design thinking activities to understand what people need, explore options, and evaluate possible solutions
Create appropriate design artifacts such as journey maps, user personas, empathy maps, storyboards, stakeholder maps, and relevant assessment deliverables.
Perform analysis of user research and collect data from internal and external sources
Create visual designs through the use of layouts, colors, and illustrations using modern design tools and techniques.
Support the development of digital experiences that are responsive and adaptive leveraging knowledge of emerging technologies and UI frameworks.
Using the JAX product management methodology manage the creation and communication of business cases, product concepts & prototypes, solution roadmaps, and UX designs so that they are impactful, attainable, and clear.
Working with JMCRS Product Managers, leading the phases of the JAX product management methodology by making user-centered design the driving force behind product decisions.

Qualifications
Bachelor's degree or equivalent is required.
Five or more years of experience in at least one IT or Operational discipline in addition to product leadership, project/program management, and people leadership experience.
Thrived in the field of digital experience and software design.
Direct experience as a product manager or working in a product management lead discovery and delivery model.
Familiarity with tools and techniques to drive collaborative design, communications, prototyping, and visual representations of user experience.
Understanding of and experience facilitating design thinking activities
Effective written, oral, interpersonal, and relationship-building skills.
Experience working effectively in a fast-paced team environment in high volume, tight deadline conditions.
Self-motivation, proactivity, dedication and drive to succeed and contribute to team success.
Strong interpersonal, professional, and relationship-building skills and ability to maintain a positive and professional demeanor in all situations to effectively work with a diverse workforce.

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About JAX:
The Jackson Laboratory (JAX) is an independent, nonprofit biomedical research institution with more than 2,400 employees. Headquartered in Bar Harbor, Maine, it has a National Cancer Institute-designated Cancer Center in Augusta, Maine, a genomic medicine institute in Farmington, Connecticut, and facilities in Ellsworth, Maine, Sacramento, California, and Shanghai, China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health.
JAX employees work in a collaborative, value-driven, and team-based environment where the focus is on advancing science and improving patients' lives. Researchers apply genetics to increase the understanding of human disease and advance treatments and cures for cancer, neurological and immune disorders, diabetes, aging, and heart disease. JAX was voted among the top 15 "Best Places to Work in Academia" in the United States in a poll conducted by The Scientist magazine!

EEO Statement:
The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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Job Posting: 757598

Posted On: May 25, 2022

Updated On: May 25, 2022