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Store Team Leader

at L. L. Bean, Inc. in Freeport, Maine, United States

Job Description

We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we’re all outsiders. And if it’s outside, we’re all in.

Our Flagship Retail Store, located in Freeport Maine, is currently searching for a Store Team Leader to join their team.

Position Purpose: Drives business results, directs team talent, supports store leadership team and ensures delivery of the legendary L.L.Bean customer experience within an outdoor lifestyle concept retail store. Promotes the company’s core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance and Safe and Healthy Living to ensure the integrity of the brand, culture and mission of L.L.Bean is upheld at all times. Responsibilities:

Customer Experience:

+ Models and fosters an environment where service is the top priority. Enthusiastically seeks opportunities to convert every customer that enters the store continually striving to drive sales and brand loyalty through great service. Rallies the rep team towards the same objectives.

+ Acts as a Leader on Duty as scheduled to drive conversion and sales.

+ Leverages business reports including Qualtrics, variance reporting, and merch group sales to analyze trends, understand wins and identify opportunities. Builds compelling actions to enhance customer loyalty and improve service metrics through introspective business analysis and strong acumen skills.

+ Executes and implements all recognition programs including living the legend efforts, in store contests, etc.

+ Reviews all forward-looking business events (holidays, promotional weekends, market trends).

+ Develops meaningful activations and selling efforts to drive even greater sales results.

+ Ensures that the sales floor is full, and all sizes are represented by performing regular size audits.

+ Ensures the highest level of fitting room service is occurring driving conversion and UPT.

Training:

+ Supports and trains associates, communicating standards and processes, company policies and procedures

+ Has a passion for learning and sharing product knowledge as a tool to build the sale and increase customer loyalty.

+ Delivers GUIDE training for new hires as well as ongoing GUIDE training efforts for year-round team members in conjunction with the exempt leader team. Ensures all guides are performing at a high level and 30-day/ongoing assessments are completed.

+ Supports, directs, and develops store champions (buddies) and experts.

+ Facilitates all new hire product training modules for store or area of responsibility and develops a strategy and execution plan for delivering all seasonal product training materials.

+ Maintains and manages all employee facing communication including break room messaging, and communication boards. Ensures start up meeting are occurring, and that content is compelling and inspiring.

Total Store Accountability:

+ Aids in the achievement of all financial measures as well as area specific metrics.

+ Key holder as required serving as a potential opener/closer for the store.

+ Prepares & communicates daily task responsibilities to staff. Leverages knowledge and strengths to foster growth and development of the team

+ Recommends adjustment to staffing levels/schedules to meet work requirements.

+ Address and respond to employee issues/conflicts related to day to day operations within defined parameters in accordance with company policies and procedures under direction of supervisor.

+ Provides in the moment input, feedback, and coaching. If performance concerns exist, hands off to store management for performance management process

+ Contributes to Peak planning preparation and readiness.

+ Leverages knowledge and strengths to foster growth and development of the team.

+ Expense management ownership ensuring proper use of resources and adherence to budgetary guidelines with a focus on payroll management.

+ Is an active participant in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.

+ As assigned:

+ Maintains the cash office per policy ensuring proper signatures, accurate reconciliation, and general organization is achieved.

+ Ensure the service hub is fully stocked, free of clutter, and operating effectively.

+ Accountable for cashier execution and efficiency with a focus on service delivery.

Based on volume level of the store the supervisor will have a specialty in one of the 4 below categories: Merchandising

+ This is a support role under the Product area of responsibility for stores.

+ Plans maps and executes floor sets by translating Trail Guide and floor sets into compelling and inspiring merchandise presentations

+ Analyzes reports and uses business acumen to make smart decisions to drive sales

+ Completes and supports all visual display and windows execution

+ Works closely with Operations Productivity team to plan and efficiently process floor sets and replenishment

+ Executes marketing signage and promotions

+ Executes markdowns and merchandise recovery

Visual

+ This is a support role under the Product area of responsibility for stores.

+ Create engaging visual inspiration & presentation through visual styling, form detail and overall visual execution to promote the brands purpose and mission

+ Executes visual displays that are inspiring and compelling to drive sales

+ Model & coach associates on how to uphold visual standards

+ Support product team in marketing signage, promotional executions, markdowns and overall merchandise recovery as needed

Operations

+ This is a support role under the Productivity area of responsibility for stores.

+ Maintains a clean, organized, and efficient stock room while adhering to operating standards and safety requirements.

+ Manages inbound freight processing per SOP and productivity guidelines completing all shipments within 24 hours of delivery.

+ Works in collaboration with other leaders to replenish sales floor stock and push replenishment truck product to the floor.

+ Oversees and manages the return processes following standard operating practices by assigning the proper quality codes

+ Executes store to store/store to warehouse transfers in a timely manner

+ Execute all aspects of omni channel business including FES orders, phone call management, and RIO’s are completed per guidelines

+ Adheres to all loss prevention policies and procedures inspecting the back of house and sales floor space for compliance.

+ Models safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels ensuring safety remains a top priority – may act as Safety contact or liaison

Customer Experience

+ This is a support role under the People area of responsibility for stores.

+ Develops and delivers exciting and engaging-store activations, clinics and demonstrations with an emphasis on Learn, Try, Buy and Enjoy principles.

+ Drive ODP participation for paid programming, unpaid programming / in-store activations, community engagement events and any mobile or experiential marketing events in market through creative outreach and local marketing events.

+ Markets in-store / in-mall activations through ODP in store and online calendar, store’s Facebook page, and chalkboards.

+ May assist in the interviewing process and provide input into hiring decisions.

+ Act as training lead for store when assigned.

Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those

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Job Posting: JC214020625

Posted On: May 20, 2022

Updated On: Jun 25, 2022