at US Hotels LLC in Kennebunk, Maine, United States
Job Description
JOB POSTING: Guest Services Agent
Title: Guest Services Agent
Reports to: Front Office Manager/Director of Rooms
Location: White Barn Inn
Core Responsibilities
The key responsibilities for this position are:
- Welcome and greet guests in line with the White Barn Inn standards
- Assist guests with reservations, information, amenities, area attractions, spa and dining booking, as needed
- Prepare all necessary documents, such as registration cards, spa treatments and restaurant confirmations, as well as any other item that may support efficient and timely check in processes
- Ensure that any guest preferences are recorded on the Opera guest history page and are well introduced to the appropriate departments for follow up
- Escort guest to the room when needed
- Assist guest during check out process in an effective and timely manner
- Ensure correct billing arrangement is provided according to front office policies and procedures
- Become familiar with all White Barn Inn facilities to be able to address, assist and actively sell services to guests
- Respond promptly and tactfully to guest complaints, always providing excellent guest service to maintain guest satisfaction
- Make sure that any irregularities and discrepancies are recorded on the departmental log book and brought to the attention of the Director of Rooms and/or MOD and/or General Manager
- Ensure that an adequate amount of money, either coins or notes, is available during the shift so to accommodate cash transactions
- Perform any other job-related duties as assigned
Required Qualifications
- High school education or equivalent
- Able to work a flexible schedule including weekends and holidays according to department needs
- Excellent customer service and communication skills
Preferred Qualifications
- Hospitality Certificate or Degree preferred or relevant work experience.