Guest Service Agent

at US Hotels LLC in Kennebunk, Maine, United States

Job Description

JOB POSTING: Guest Services Agent


Title: Guest Services Agent

Reports to: Front Office Manager/Director of Rooms

Location: White Barn Inn


Core Responsibilities

The key responsibilities for this position are:

  • Welcome and greet guests in line with the White Barn Inn standards
  • Assist guests with reservations, information, amenities, area attractions, spa and dining booking, as needed
  • Prepare all necessary documents, such as registration cards, spa treatments and restaurant confirmations, as well as any other item that may support efficient and timely check in processes
  • Ensure that any guest preferences are recorded on the Opera guest history page and are well introduced to the appropriate departments for follow up
  • Escort guest to the room when needed
  • Assist guest during check out process in an effective and timely manner
  • Ensure correct billing arrangement is provided according to front office policies and procedures
  • Become familiar with all White Barn Inn facilities to be able to address, assist and actively sell services to guests
  • Respond promptly and tactfully to guest complaints, always providing excellent guest service to maintain guest satisfaction
  • Make sure that any irregularities and discrepancies are recorded on the departmental log book and brought to the attention of the Director of Rooms and/or MOD and/or General Manager
  • Ensure that an adequate amount of money, either coins or notes, is available during the shift so to accommodate cash transactions
  • Perform any other job-related duties as assigned


Required Qualifications

  • High school education or equivalent
  • Able to work a flexible schedule including weekends and holidays according to department needs
  • Excellent customer service and communication skills


Preferred Qualifications

  • Hospitality Certificate or Degree preferred or relevant work experience.



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Job Posting: 754458

Posted On: May 19, 2022

Updated On: Jun 18, 2022