Retail Operations Advisor

at Camden National Bank

Job Description

This new position is primarily responsible for supporting stakeholder inquiries from our 57 banking centers across the State. This includes multiple channels, including phone, email and chat. On average the Retail Operations Team receives 2000 calls a month and spends over 100 hours on the phone.  


The successful candidate will have a passion for assisting Stakeholders with system navigation, procedural clarification and problem solving. Being confident in using the resources available for the greater good and educating others is a must. Being technology savvy, possessing strong keyboarding and strong communication skills are beneficial traits to have in being successful. At any point other duties may be assigned as responsibilities may evolve over time.


Essential Duties and Responsibilities: 

  • Responsible for the collection and review of daily, weekly, monthly, quarterly, and annual operational checklists from all banking center offices 

  • Assists the Retail Operations management with Over and Short Reviews and enforcing the policy 

  • Assists with Sarbanes/Oxley-FDICIA testing on a monthly basis for quarterly reporting 

  • Works with banking centers to maintain appropriate cash levels at each location 

  • Assists banking center stakeholders with access and functionality of all retail operational systems.

  • Provides guidance to banking center stakeholders in accordance with prescribed procedures and policies

  • Extended hours may apply in accordance with special projects.   


Basic Qualifications

  • High School Diploma or 3-5 years related experience and/or training; or equivalent combination of education and experience


Skills and Abilities: 

  • Passion for assisting Stakeholders with system navigation, procedural clarification and problem solving

  • Confident in coaching and educating others in how to resolve retail operation questions

  • Strong communication skills

  • Technically savvy; strong keyboarding skills

  • Able to define problems, collect data, establish facts and draw valid conclusions

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Job Posting: 752819

Posted On: May 16, 2022

Updated On: May 16, 2022