Patient Services Representative - Winthrop Express Care (32

at MaineGeneral Health in Winthrop, Maine, United States

Job Description

Job Summary:MaineGeneral Health Patient service reps are the pillar of our practices. Each PSR acts as a patient advocate, access specialist and service coordinator. Ensuring the needs of our patients, family members, medical personal and administrative staff are met. You develop strong and sometimes lifelong relationships with individuals in your community; providing care and support in some of the most significant times of their lives..What makes a great PSR? Would YOU make a great PSR?Do you have an innate sense of empathy? Experience in customer service? A talented PSR can come from a variety of previous experiences; from medical office, to teaching, to retail, food services, direct patient care and many other roles. MaineGeneral Health PSRs often have variety of roles and responsibilities. Your day will never be boring! You will schedule appointments, collect insurance information, maintain patient records and facilitate communication, often acting as a liaison between different health care providers such as the doctor and the lab. Acting in this capacity requires a wide range of skills, including computer proficiency, multitasking, and the ability to work independently. OpportunitiesAs a MaineGeneral PSR, you have ample opportunities to grow your skills, work in different specialties and advance your career. We are constantly expanding our services with new locations and special services to support our community.

Job Description:

*Mon, Thurs, E/O weekend schedule! *

+ Greets and registers patients in a prompt, courteous and helpful manner.

+ Answers telephones, takes messages, provides non-medical information and distributes calls.

+ Use electronic medical records system to provide information and/or request information from providers and other clinical personnel.

+ Schedules appointments for routine and acute care.

+ Assists with coverage in other areas of front office as needed.

+ Reviews EMR encounter for accuracy and follow-up as necessary.

+ Prepares paperwork for patient visit, prompts patients for demographic and insurance data, explains consent form and obtains signature in accordance with consent standard.

+ Discharges patient, collects co-pays and outstanding balances, schedules future appointments for follow-up care and forwards appropriate referral paperwork if indicated.

+ Provides patient with appropriate paperwork for further diagnostic testing as indicated in patient’s electronic medical record and as appropriate.

The ideal candidate will have:

+ Proficiency in a suite of Microsoft Office applications

+ Billing/coding experience helpful, medical terminology preferred, accounts receivable/cash handling experience

+ Ability to work independently, effective time management and problem solving skills, able to manage multiple priorities

+ Detail-oriented, with strong organizational skills and ability to multitask

+ Confident and effective oral and written communication skills


Scheduled Weekly Hours: 32 Scheduled Work Shift: Job Exempt: No Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

+ We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.

+ Employees have access to industry-leading leave for new parents.

+ A generous earned time plan is offered to all employees – We believe employees need and deserve time away from work to observe holiday, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

+ An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.

+ Tuition Reimbursement is available to all employees to further develop skills and career.

+ We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

+ Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.

+ We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .

State of Maine Covid-19 Vaccination MandateAs a licensed health care facility in the state of Maine, MaineGeneral Health must comply with the State’s vaccination mandate for all health care employees. All MaineGeneral Health employees must be fully vaccinated against Covid-19, unless the employee receives a medical exemption. The goal of this mandate is to protect our patients, employees and communities.

Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral’s policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished.

The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . EEO is Law (

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Job Posting: JC212056225

Posted On: Apr 30, 2022

Updated On: Jun 26, 2022