at Jackson's Italian Art Store in Waterville, Maine, United States
To process sales order inquires in a professional and timely manner. To deliver an effective and efficient customer service function focused on quickly and professionally answering questions, resolving problems. To expedite customer sales orders upon request, verifying delivery date, time and location as required. Provide an overall customer service experience that customers will delight in receiving.
Deal with sales inquiries. Process sales orders and payments. manage sales related email correspondence in an efficient and professional manner.
Advise customers on stock levels and shipping charges. Reassure customers should they be dissatisfied. Create customer accounts. Assist customers in tracking their orders via relevant carrier. Listen to and attempt to satisfy customer needs. Address and resolve any requests or issues that arise. Speak with customers about their special order requirements. Contact customers regarding returns and exchanges. Process refunds. Issue credit notes.