Front Door Navigator - Pen Bay Medical Center

at MaineHealth in Rockport, Maine, United States

Job Description

For a limited time MaineHealth is offering up to $2,000 Sign on bonus
Eligible candidates are hired (offer accepted) into a Full or Part time position. Bonus amount prorated for Part time hires, per diem hires are ineligible.
Current MaineHealth member employees are ineligible; former MaineHealth Members are ineligible until greater than 6 months separation from employment.
(This position will consist of 40 hours per week with a combination of day and evening hours such as 7am-8pm. Weekends and holidays required.)
The Front Door Navigator requires someone with a flexible mindset, positive attitude and who enjoys interacting with people. The Front Door Navigator involves providing consistent, quality customer service to both internal staff care team member and patients. The Front Door Navigator will actively welcome patients and invite them to check in for their appointments via the appropriate check-in process. They will be responsible for asking screening questions as people enter into the building and may also be required to scan care team member and patient temperatures. They will work with patients to enhance the patient experience and build relationships. The Front Door Navigator will inform patients of policy and procedure while supporting the patient's experience. They will aid the patient in way finding or directions to the correct waiting room areas. This is a new position and duties will be modified as our response to the COVID-19 pandemic adapts.
Required Minimum Knowledge, Skills, and Abilities (KSAs):

Education: High school graduate or GED preferred
License/Certifications: N/A
Experience: Customer service experience and previous healthcare background strongly preferred
Ability to maintain professionalism in potentially stressful situations.
Excellent Verbal communication skills
Proven ability to Multi Task
Problem Solving and critical thinking skills a plus
Additional Information  MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about this system at

MaineHealth values diversity and is an Equal Opportunity/Affirmative Action employer. Federal and state laws prohibit discrimination in employment because of race, color, national origin, religion, age, sex, sexual orientation, disability or veteran status.

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Job Posting: 674242

Posted On: Jan 24, 2022

Updated On: Feb 13, 2022