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Personal Banker- Kennebec Float

at Skowhegan Savings Bank in Augusta, Maine, United States

Job Description

Position Summary:

Reporting to the Branch Manager, Personal Bankers provide excellent customer service in processing transactions such as deposits, withdrawals, check cashing, selling money orders, cashiers or travelers checks, processing loan/credit card payments and savings bond requests, handling cash advances and providing customers with both direct and telephone assistance.  This position helps to build and maintain solid customer relationships.  A Personal Banker understands the Bank’s products and services and presents additional services as options to meet customer financial needs.

As the Personal Banker advances through their career and gains additional experience, the Personal Bankers III & IV are responsible for a full range of banking services with an emphasis on developing, building and retaining strong customer relationships for customers with basic deposit and lending needs.  Personal Bankers III, process routine and complex teller transactions efficiently and accurately while meeting the Bank’s Customer Experience standards and may have vault cash and ATM responsibilities.  Contributes to the overall sales growth of the Bank by engaging in customer conversations to explore financial needs and goals and recommend solutions forming long-lasting customer relationships. 

 

Core Personal Banker I Duties and Responsibilities:

  • Greets customers and facilitates a welcoming and customer-focused environment utilizing Integrity Customer Service principles.
  • Processes customer transactions efficiently and accurately in a fast-paced environment while maintaining a balanced cash drawer and adhering to established Bank policies and procedures.
  • Maintains acceptable cash balancing record.
  • Generates new business and expands relationships with current customers by cross-selling bank products and services and using High Definition Banking (HDB) techniques.
  • When opening new account HDB customer follow up procedures and guidelines will be adhered to.
  • Builds customer loyalty by developing relationships and offering exceptional customer service.
  • Responds to customer inquiries and concerns by researching and identifying positive solutions or referring to appropriate staff or department for resolution.
  • Maintains a thorough knowledge of and performs end-of-day activities including branch proof.
  • Removes deposits from, counts, and balances cash within the ATM’s, recyclers and night depositories.
  • Prepares Currency Transaction Reports and other reports required by law or regulation and ensures compliance with all regulatory requirements, bank policy and procedures.
  • Maintains and ensures adherence to safety and security issues, policies and procedures.
  • Utilizes the Bank’s Customer Relationship Management tool to manage customer relationships and make necessary referrals.
  • Attends and participates in training courses and workshops to advance products knowledge and customer service skills.
  • Attends various functions/community events to enhance the image and presence of the bank in the market area as required.
  • This position works in a rotating schedule on Saturdays as assigned
  • May train for other functions within the Personal Banker area.
  • Assumes additional responsibilities as assigned.

Additional Duties and Responsibilities for Personal Banker II:

  • Opens standard new accounts and provides the proper follow-up to the appropriate departments; Opens and closes Safe Deposit Boxes; Processes CD renewals.
  • Mentor less experienced Tellers and assists them with balancing problems.
  • Orders supplies.
  • Successfully completed Banking Today and Legal Foundations of Banking through the Center for Financial Training and Education Alliance (CFTEA)
  • Demonstrated proficiency in Electronic and Mobile banking products and applications.

Additional Duties and Responsibilities for Personal Banker III:

  • Serves as a primary in-branch sales and service contact by opening consumer and deposit relationships (including proficiency with business accounts and consumer IRA accounts) in accordance with Bank policies and procedures. Assists with complex customer service needs including but not limited to:  IRA transactions, account errors, legal trusts, requests for withdrawal in full, Bond redemptions, P.O.A and Personal Representative set-ups. 
  • Opens new accounts, closes and/or renews accounts; completes CIF maintenance and all clerical duties associated.
  • Provides customers with information on products and services, rates, service charges and fees and other relevant information.
  • Maintains a high level of knowledge on all deposit products, mobile and electronic banking products and services and consumer loan products.

Additional Duties and Responsibilities for Personal Banker IV:

  • This position will originate and service consumer loan applications as necessary adhering to established loan policy.

 

Education and Experience:

Personal Banker I:

  • High School Diploma or equivalent GED required (exception for high school branch teller)
  • One year experience in retail banking, lending, sales, customer service and/or cash handling experience.

Personal Banker II:

  • Minimum of two years of Personal Banker experience required and/or relevant experience in retail banking, lending, sales, customer service and/or cash handling experience.
  • Demonstrated proficiency at Personal Banker I skills and responsibilities.

Personal Banker III:

  • High School Diploma or equivalent GED required; Associates degree or higher preferred.
  • Minimum of three to four years of Personal Banker experience required and/or relevant experience in retail banking, lending, sales, customer service and/or cash handling experience.
  • Demonstrated proficiency in all Duties and Responsibilities required at the Personal Banker I and II levels.
  • Modern Banking Representative Certification program through the Center for Financial Training and Education Alliance (CFTEA) recommended.

Personal Banker IV:

  • High School Diploma or equivalent GED required; Associates degree or higher preferred.
  • Minimum of three to four years of Personal Banker experience required and/or relevant experience in retail banking, lending, sales, customer service and/or cash handling experience.
  • Demonstrated proficiency in all Duties and Responsibilities required at the Personal Banker I, II and III levels.
  • Must have successfully completed a Consumer Lending course.

 

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Job Posting: 671129

Posted On: Jan 19, 2022

Updated On: Feb 11, 2022