at Alight Solutions LLC in Portland, Maine, United States
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The Oracle AMS (Application Management Services) Senior Enablement Manager manages the successful delivery of post-implementation Oracle Tier 3 services to strategic and high growth potential AMS clients. The AMS Senior Account Manager acts as the primary AMS delivery contact for clients, seeks opportunities for strategic partnership & growth and partners with key internal stakeholders including operations, senior leaders and others.
As an Oracle AMS Senior Enablement Manager, a typical day to include the following:
Client relationships & Client Management:
Provide senior leadership to a portfolio of clients (typically, 2-3 strategic or high-potential clients)
Proactively build partnership and bring the best of Alight to our clients through consultative engagement
Maintain client roadmaps in partnership with clients and internal Alight stakeholders
Manage and foster strong relationships with aligned clients.
Act as the first escalation point for AMS delivery concerns and new requests.
Partner with Alight Executives, AMS Solutions and the Sales Team in growing existing client revenue and winning new client business.
Ensure adherence to Alight AMS workflow & documentation standards by consultants aligned to the relationship through governance processes and tools such as work flow, hours reports, invoices, audit reports, etc.
Partner with other Alight teams in the holistic delivery of Alight services (beyond AMS) including Portal, Benefits, Operations, etc as needed
Participate in and/or lead client governance meetings as required; produce required documentation & metrics including reporting out on Service Level Agreements (SLAs)
Participate in internal AMS quarterly governance routines
Create and maintain Oracle customer Scorecards as Partner Project Managers in the Partner Portal.
Assist in developing new tools and processes.
Manage the client change request process and coordination with AMS Release Manager and/or other internal stakeholders.
Manage delivery within the capacity allocated within the contracts; adhere to Alight AMS Release Management best practices & policies; perform monthly variance analysis
Manage client delivery through coordination with aligned functional and technical SMEs. Identify out of scope tasks. Strive to close or complete tasks early or on schedule by maintaining task momentum within internal and client team.
Coordinate and lead internal and / or client facing meetings needed to prioritize work, deliver tasks, track / report status, address project risks and other actions as needed.
Manage client expectations and resolve gaps through coordination with client stakeholders, Alight's delivery teams and AMS leadership.
Allocate the appropriate resources to tasks by working with the resource manager, domain lead, team lead or knowledge area lead.
Role and Technical Proficiencies
Develops new insights into situations, develops ideas and solutions from same and effectively communicates and persuades colleagues to apply.
Understands and can apply business solutions/innovation to emerging Oracle solutions, problems and other technology trends.
Ability to effectively and clearly interface, build trust and credibility with colleagues, Oracle and clients.
Recognizes and tackles difficult conversations proactively.Strong soft skills that facilitate resolution and win-win approach.
Strong communication skills, both written and verbal, including the ability to synthesize information into clear, concise messages.
Proven consultative skills to guide client and internal discussions to agreement of solutions in a timely manner.
Experience implementing complex, practical business solutions under multiple deadlines; Adept at managing multiple clients and multiple projects simultaneously.
Able to prioritize and organize increasingly complex work to ensure... For full info follow application link.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an