Customer Care Representative, Human Resources - Vi

at Alight Solutions LLC in Portland, Maine, United States

Job Description

Customer Care Representative Human Resources

We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). This role requires that qualified candidates must reside in one of the following states: Mississippi, West Virginia, Florida, Maine, North Carolina, South Carolina, Virginia, Delaware, Georgia, Indiana, Maryland, New Hampshire, Ohio, Pennsylvania, Rhode Island, Vermont, Michigan, and Washington D.C.

Our story
At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team. Because transformation takes a workforce. Learn more at .

This role is designed for people who have strong empathy and communication skills. Days are spent interacting with people over the phone to help them with questions they have about their healthcare benefits, 401k savings and retirement plans, leaves of absences and payroll. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems.

We Offer You
Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization:
A full Benefits Package, starting on your first day of employment
Health, Dental, Vision, Life Insurance and more.
A 401k plan that includes a corporate match.
Paid Time Off
Three weeks (15 days) of paid vacation
Ten paid holidays per calendar year (8 fixed and 2 floating)
6 paid wellness days
Career Development & Growth: We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources!

As a Customer Care Representative, a typical day may include the following:
Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.
Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. This may include additional research and ongoing casework.
Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.
Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries.

Required Experience:
At least 4 years of customer service experience, or a combination of education and experience:
High School diploma and 4 years of customer service experience, OR
Associate's Degree and 2 years or customer service experience, OR
Bachelor's Degree
A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction
Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment
Ability to receive and immediately apply constructive feedback
Ability to multi-task using several Windows applications at once while assisting a customer on the phone
Flexibility to work a specified shift and extended hours as necessary

Preferred Experience:
Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services

Bachelor's or Associate's degree, or a High School diploma plus equivalent years of related industry experience

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation,... For full info follow application link.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an

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Job Posting: 667231

Posted On: Jan 12, 2022

Updated On: Apr 12, 2022