Quality Assurance Caseworker

at State of Maine, Bureau of Human Resources in Portland, Maine, United States

Job Description

Quality Assurance Caseworker

Portland , Maine , United States | Human Services | Full-time Apply by: Jan. 21, 2022 Apply with Linkedin Apply

Department of Health and Human Services (DHHS)MH&DD CaseworkerOpening Date: January 7, 2022 Closing Date: January 21, 2022 Job Class Code: 5041

Grade: 22

Salary: $41,537.60 – $55,744.00 annuallyPosition Number: 03030-4638

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State’s population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office of Aging and Disability Services (OADS) within DHHS is responsible for ensuring the safety, support and well-being of Maine’s older citizens, vulnerable adults and adults with disabilities.

Job duties:

As a Quality Assurance Caseworker for the Office of Aging and Disability Services, you will:

+ Perform professional social work for eligible adults with developmental disabilities, including state case management.

+ Participate in care planning which includes plan writing and extensive documentation.

+ Facilitate meetings with provider agencies to review quality assurance benchmarks.

+ Communicate with provider agencies on a quarterly basis reviewing data related to reportable event compliance.

+ Community outreach and education when applicable.

Your workload will include:

• Advocating for and coordinating provision of services including reviewing, analyzing, and documenting person-centered plans.

• Maintaining accurate case records of assessments, activities, and plans; writing summaries, reports, letters, and memos.

• Collaborating with Adult Protective Services and Crisis Prevention/Intervention Services when necessary to stabilize and secure emergency needs.

• Analyzing data and preparing reports for quality outcomes.

• Utilizing the QA Sharepoint database keeping it updated with required documentation.

• Presenting data reports to assigned agencies on a quarterly basis.

Minimum Qualifications:

A Master’s Degree from an accredited educational institution in Social Work, Psychology, Special Education, Child Development, or directly related human services field; OR a Bachelor’s Degree from an accredited educational institution in Social Work, Psychology, Special Education, Child Development, or directly related human services fieldandthree (3) years’ experience in providing support services and/or direct care to clients and families with developmental disabilities, or directly related human service field. WORK EXPERIENCE CANNOT BE SUBSTITUTED FOR EDUCATION REQUIREMENTS IN THIS CLASSIFICATION. The background of well-qualified candidates will include at least 3 years’ experience working providing support services and/or direct care to clients and families with developmental disabilities, or directly related human service field. Please describe that experience in your cover letter. Preference will be given to candidates that hold a current conditional or full licensure at the Licensed Social Worker (LSW) level as issued by the Maine State Board of Social Worker Licensure. (An LSW requires an earned BA/BS in social work. An LSW-Conditional requires an earned BA/BS in a field related to social work.)

Application Information:

Please submit all documents or files in a PDF or Word format. For questions about this position, please contact To request a paper application, please contact ( .


No matter where you work across Maine state government, you find employees who embody our state motto-“Dirigo” or “I lead”-as they provide essential services to Mainers every day. We believe in supporting our workforce’s health and wellbeing with a valuable total compensation package, including:

+ Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

+ Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($9,893.52-$11,057.52 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

+ Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements .

+ Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).

+ Retirement Plan – The State of Maine contributes 13.16 % of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.

+ Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

+ Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

+ Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office .

+ Living Resources Program – Navigate challenging work and life situations with our employee assistance program.

+ Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including fathers and adoptive parents-receive four weeks of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act ( .

+ Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

+ Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness ( .

Maine State Government is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request.

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Job Posting: JC201628637

Posted On: Jan 10, 2022

Updated On: Jan 24, 2022