Associate Global Relations Specialist

at The Jackson Laboratory in Bar Harbor, Maine, United States

Job Description

Do you enjoy international interactions? Can you effectively balance a mix of detail-oriented work and big picture projects? Do you want some control over your schedule and approach to work within a solid team? Do you love solving logistical challenges? Most especially, do you enjoy "wowing" customers and colleagues? We are seeking a creative problem-solver with detail orientation, communication skills, and a passion for service, to join our Global Relations team. Our team is working to enhance our worldwide support of health-based research by delivering a spectacular international sales and delivery experience. Most work is performed Mon-Fri from office or combo of office and working from home, with some flexibility required off-hours for rotated emergency support. Training, educational opportunities, and career ladder in place for a motivated individual with appropriate mindset.


Responsibilities include:

Arrange safe and stress-free shipments of live mice across a rapidly changing world

Communicate with customers (mostly written), build relationships, manage orders

Lead improvements in both infrastructure and process.



Strong software skills: Demonstrated ability to leverage software applications, including Excel.

Self-starter with proven track record of creative problem-solving.

Exceptionally articulate written and verbal skillset to comply with contracts and regulations, communicate clearly with non-native English speakers, and produce consistently accurate and professional communications.

Comfortable pivoting at short notice to evaluate and address urgent, time-sensitive requests.

8+ years of experience in managing projects, service, logistics, and/or supervision in a technical environment, or BA/BS degree in related field and 2+ years of relevant experience.


This role will require at least 20% of time onsite.


Please submit a thoughtfully composed cover letter clearly documenting your fit and enthusiasm for this role, along with a resume! Please be advised that the cover letter acts as a demonstration of your written communication skills and is very critical to your application.


About JAX:

The Jackson Laboratory (JAX) is an independent, nonprofit biomedical research institution with more than 2,400 employees. Headquartered in Bar Harbor, Maine, it has a National Cancer Institute-designated Cancer Center in Augusta, Maine, a genomic medicine institute in Farmington, Connecticut, and facilities in Ellsworth, Maine, Sacramento, California, and Shanghai, China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health.

JAX employees work in a collaborative, value-driven, and team-based environment where the focus is on advancing science and improving patients' lives. Researchers apply genetics to increase the understanding of human disease and advance treatments and cures for cancer, neurological and immune disorders, diabetes, aging, and heart disease. JAX was voted among the top 15 "Best Places to Work in Academia" in the United States in a poll conducted by The Scientist magazine!


EEO Statement:

The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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Job Posting: 650015

Posted On: Dec 06, 2021

Updated On: Jan 21, 2022