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Customer Success Representative

at Northeast Bank in Lewiston, Maine, United States

Job Description

POSITION SUMMARY:  Provides quality customer service and sales support to the Bank and its affiliates through the Customer Success Center.

RESPONSIBILITIES: 

  • Respond to inbound service calls to include general bank information, specific customer account information, customer transactions and problem resolution
  • Participate in ongoing outbound calling sales efforts
  • Create sales opportunities by cross-selling and up-selling bank products and services
  • Develop new business for the Bank
  • Make recommendations for improvements to Bank processes, products and services
  • Achieve sales levels consistent with goals set
  • Maintain professional and technical knowledge through ongoing training initiatives
  • Successfully pass technical and regulatory examinations required by the Company

KNOWLEDGE, SKILLS AND ABILITIES: 

  • Proficient in Word and Excel
  • High attention to detail
  • Excellent organizational and time management skills
  • Effective oral and written communication skills
  • Ability to speak and write effectively
  • Ability to develop new business and close sales
  • Ability to work independently as well as in a team environment
  • Effective interpersonal skills
  • Excellent phone etiquette
  • Ability to multi-task and manage expectations
  • Ability to mentor and support junior level employees
  • Associates degree or equivalent education and/or banking/ contact center experience
  • Previous Contact Center/Customer Service experience required
  • Banking and/or financial services background preferred 

 PHYSICAL DEMANDS AND CONDITIONS:

  • Ability to sit and work at a computer for sustained periods of time
  • Flexible hours required, including evenings, weekends and Holidays

Northeast Bank is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national original, veteran status and any other classification protected by Law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Job Posting: 648652

Posted On: Dec 03, 2021

Updated On: Dec 20, 2021