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VoIP Systems Engineer

at Bangor Savings Bank in Bangor, Maine, United States

Job Description

Function:Supports and maintains IT systems in use at the Bank, to include: VoIP systems; server hardware; server operating systems and utilities; Storage Area Networks and associated equipment/ software; enterprise applications and systems; associated system monitoring and management systems.This position is responsible for ensuring deployed systems are:• Proactively managed for performance and system health• Aligned to the Bank’s lifecycle standards and policies• Installed in accordance with bank policy and licensing agreements.Responsibilities also include problem identification and resolution related to the systems named above, as well as assisting other Bank personnel as requested. This role serves as the escalation point for the IT Support Services team and also works under management direction on new projects and initiatives.The ideal candidate for this position will have experience with and a strong focus on Mitel on-premise enterprise phone systems and related technologies.Persons in this position are considered the subject matter experts in their relevant areas and are expected to maintain compliance, documentation and lifecycle of said areas. They are also expected to participate in a collaborative environment and utilize their unique points of view to assist the wider team in developing state of the art solutions that provide an exceptional customer experience.

Accountabilities:

+ Builds, configures and installs IT hardware systems in accordance with licensing agreements.

+ Create operational efficiency by proposing, designing and implementing innovative and automated solutions for deployment and maintenance of the environment.

+ Installs and configures system and application software according to Bank policies and procedures while adhering to licensing requirements.

+ Develops and maintains high levels of knowledge of Bank systems and software, and of the capabilities of those systems and applications.

+ As the Bank’s subject matter expert (SME) in various areas, this role provides knowledge transfer, training and guidance to members of the IT Support Services team.

+ Creates and maintains accurate diagrams and documentation of supported systems and applications.

+ Assists with the design, testing and implementation of new systems and applications.

+ Leads and participates in the development of Bank IT policies, procedures and process, as well as their maintenance.

+ Develops and maintains Bank IT best practices in accordance with business needs and industry recommendations.

+ Monitors system and application alerts, responding as needed to resolve outages and issues.

+ Participates in the after-hours On-Call rotation.

+ Establishes and maintains good working relationships

+ Provides outstanding customer service

+ Other responsibilities as assigned.

Business Partner Relations:

+ Coordinates tasks/activities with the Bank’s business partners as directed.

+ Informs stakeholders of relevant activities

Compliance and Control:

+ Assists in ensuring that the Bank complies with local, state and federal regulations.

+ Adheres to applicable Bank policies, processes and procedures.

+ Operates within the change control framework as it pertains to IT operations.

Knowledge/Skills/Experience Requirements:

·High school diploma or equivalent required; four-year college degree or equivalent work experience required; business experience and graduate degree preferred.

+ Relevant technical certifications required.

+ 5+ years of related and relevant employment experience.

+ Strong verbal and written communication skills.

+ Strong analytic abilities.

+ Expert abilities and experience with many, coupled with understanding of all of the following technologies: Mitel On-Premise VoIP phone systems, Mitel Contact Center, Nuance Biometric Authentication, MiVoice Call Recording (Oaisys), NuPoint, Mitel Border Gateways, SIP, QoS,

+ Strong documentation skills, to include proficiency with Microsoft Word, Excel and Visio.Experience working successfully with third-parties in the course of troubleshooting or business-as-usual

+ The desire and ability to maintain knowledge and skill currency within the fast-changing technological realm.

+ The ability to successfully participate in team endeavors.

+ The ability to provide effective training for other members of the Bank’s IT team.

+ Ability to work in a fast-paced and dynamic environment.

Physical Demands/Conditions Requirements:

+ General office environment

+ Moderate lifting (to 35 lbs) required Moderate reaching, walking, sitting and standing required

Equipment Used:

+ General office equipment

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of reasonable accommodations to be determined by management on an individual basis.

At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement.

We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done.

At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters.

Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Job Posting: JC198915143

Posted On: Dec 03, 2021

Updated On: Jan 20, 2022