Account Manager

at Guardian Pharmacy of Maine in Brunswick, Maine, United States

Job Description

Guardian Pharmacy of Maine is part of the Guardian Pharmacy Services network and prides itself on its customer service. Each team member plays an integral part in the success of the pharmacy.

Assists in identifying and meeting the needs of potential and current customers in an effort to provide complete customer satisfaction. Responsible for building a positive working relationship with all customers by resolving issues/problems, advising clients on regulatory issues, and training customer staff on best practices. Would benefit from understanding of LEAN concept and Salesforce. Must have a positive, outgoing spirit to meet with customers in a busy, fast-paced environment.

Attributes Required:
• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
• Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation
• Relational – ability to build relationships with business unit management and become “trusted advisor”
• Strategy and Planning – ability to think ahead, plan and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members

Essential job functions (include the following):
• Market pharmacy as preferred provider of pharmacy services to potential and existing customer base to increase penetration of services and patients served
• Act as a subject matter expert for pharmacy operations to maintain a high level of service to customers, following all service-related issues through to resolution
• Maintain customer relationships and perform as an “expert” advisor in order to facilitate problem-solving with the goal of 100% customer retention
• Ensure initial servicing of new customer residents is smooth and error free by refining and implementing facility on-boarding procedures and acting as liaison/quality assurance point person upon start-up
• Assist in data collection of new facility start-ups to ensure smooth and error free start up
• Develop and maintain a more seamless admission process through better communication with facilities, both by understanding and addressing facility pain points and by providing education on what pharmacy needs to deliver the best possible service
• Manage eMAR implementation and provide support and customer training as it relates to successful interfacing with Pharmacy
• Provide regular in-service trainings to customer staff with regard to operational best practices, regulatory compliance
• Build and maintain relationships with important ancillary parties, including hospital discharge teams and physician rounding groups, to improve efficiencies and provide more timely service
• Continue to provide support and expertise for internal software development, roll out, and workflow process improvement
• Actively participate in local community open house, family nights, etc. related to assisted living/long term care facilities
• Assist in the operational marketing functions such as trade shows, nursing home week, open house and Christmas gifts for customers
• Assist with marketing efforts to potential customers through face to face visits, email, phone calls
• Other essential functions and duties may be assigned

Education and/or Certifications:
• High School Diploma required; Bachelor’s degree preferred
• Valid driver’s license and clean driving record

Skills and Qualifications:
• 3+ years of related experience (advanced degree may substitute for experience); experience working in long term care pharmacy and/or institutional patient care setting, such as assisted living or skilled nursing home, required
• Excellent computer skills, including Outlook, internet, and Microsoft Office skills required
• Proven experience effectively troubleshooting and solving customer service issues in a positive and pro-active manner, while abiding by the pharmacy scope of practice and capabilities
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate

Work Environment:
• Ability to work flexible hours

Full-Time employees working 30+ hours per week are eligible to enroll in our comprehensive benefits package, which includes medical, dental, vision, short and long-term disability, life and supplemental life insurance, and PTO.

All employees are eligible to enroll in our company matched 401(k) plan.


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Job Posting: 646609

Posted On: Nov 30, 2021

Updated On: Dec 30, 2021