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Senior Manager Delivery

at Acxiom LLC in Augusta, Maine, United States

Job Description

The Senior Manager Delivery serves as a client’s day-to-day point of contact for an account. You will provide vision, leadership, and guidance to associates, as well as train and mentor your direct reports to ensure an inclusive, motivating work environment that achieves successful business outcomes. In this role, you will take accountability for deliverables, ensuring quality, and leading your team’s work to ensure success.

What you will do:

+ Work directly with the client to establish priorities and with the team to provide solution impact analysis and Level of Effort for work completion

+ Manage contract & account expenses (billing)

+ Manage team’s workload and balance workload across associates

+ Act as advisor to associates to meet deliverables and resolve problems

+ Serve as critical issue point for account-related concerns

+ Drive and ensures up-to-date production documentation materials

+ Identify & support continuous process improvement efforts

+ Conduct quarterly performance review meetings with associates and actively identify professional learning and development opportunities

Do you have?

+ Typically, more than 5 years of experience leading and mentoring associates

+ Validated experience leading teams who are based in multiple geographies

+ Excellent client communication skills – both oral and written

+ Extraordinary organizational skills

What will set you apart:

+ High-energy, can-do attitude

+ Technical background – ability to understand the solution and its applications

+ Production/Operations background: 5+ years supporting complex software solutions 24×7

+ Demonstrated experience using the ITIL framework in Production/Operations organizations

+ Strong business acumen, MBA preferred

+ Proven experience in Production/Operations process improvement

+ Financial services experience required

+ Working knowledge of Acxiom’s UDL and related products

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Primary Location City/State:

Homebased – Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person’s race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Who is Acxiom?

We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.

We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.

Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.

At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.

If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.

Attention California Applicants: Please see our California Consumer Privacy Act notice here (http://www.interpublic.com/ccpa-privacy-notice/) .

Attention Colorado, California, Connecticut, Maryland, Nevada, Ohio and Washington Applicants: This position is not located in the aforementioned states but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com

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Interested in Acxiom? Learn about our Equal Opportunities, job postings, and more:

About Us (http://www.acxiom.com/about-acxiom/)

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Job Posting: JC198362770

Posted On: Nov 24, 2021

Updated On: Jan 12, 2022