at Alight Solutions LLC in Portland, Maine, United States
At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.
With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team. Because transformation takes a workforce. Learn more at .
The Operations Services Senior Manager (OSSM) may oversee a team of 3+ colleagues, including managers and is accountable for management of ongoing operations across their assigned clients, which can include multiple service locations, platforms and services. The OSSM is responsible for ensuring timely execution of ongoing client deliverables, as well as developing solutions to complex problems across clients. The OSSM will serve as the primary operations escalation point, internally and externally, along with the Operations Services Director. Drives the development of solutions to complex problems/projects across multiple domains or large clients.Has exposure to many large, complex, global clients, leads complex projects, and leads portions of client sales meetings as Subject Matter Expert/Advisor.The Sr. OSM will also be responsible for people management including hiring, coaching and developing others.
Function as the primary escalation point for aligned clients.
Create, manage and execute upon required recovery plans and Root Cause Analysis documentation as necessary; ensure internal stakeholders are notified and actively participate in related client discussions.
Attend governance meetings and schedule periodic check-ins with client contacts to discuss issues or concerns.
Support the OSM and Client Services Manager in consultative best practice conversations with clients.
Lead aligned operations teams and OSMs by providing direction, linking colleague goals and expectations to those of the company
Develop and manage resources across aligned operations by creating resource plans throughout the year, including plans for future business needs.
Own and drive performance management activities and results for aligned operations by setting goals and delegating work to colleagues
Cultivate strong relationships with Alight leaders and stakeholders.
Responsible for change management and consistent delivery of key messages across aligned Operations Teams.
Champions an environment of a 'one team, team' across Payroll and Cloud Services through collaboration.
Continuously hone leadership competencies: participate in and lead ongoing leadership skill building opportunities.
Responsible for quality Operational Health Results
Actively manage and monitor Operational Health to ensure ongoing green status, across Operations for aligned focus areas
Adhere to Operating System guidelines, POV compliance and industry best practices
Monitor the workload across aligned operations ensuring business as usual and projects are delivered to required deadlines with quality
Analyze productivity data on the output of work across aligned operations to identify trends that drive operational improvement
Conduct applicable risk-based audits to ensure delivery is SOC compliant, and aligns to the contract/SOW scope
Manage and actively participate in SOC Audits, Business Continuity Planning and recovery efforts, change management, capacity creation and other process improvements.
Analyzes data on the output of work across aligned operations group to identify issues or trends connected to errors or time-consuming tasks to drive operational improvement.
Responsible for Financials across aligned clients in payroll.
Ensure achievement of Service Level Agreements (SLAs) across aligned Operations teams.
Review Change Request estimates prepared by aligned teams and ensure changes are adopted and implemented consistently
Coordinate with Client Services Manager to mitigate financial impacts of Errors and Omissions (E&Os)
Identify effective cost management practices; implement operational improvements.
Ensure adherence to SOW and Change Request creation for items beyond SOW for accountable service area.
Own SOWs (Statements of Work) and adherence to variable charges, specific to their... For full info follow application link.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an