Residential Services Worker

at Tri-County Mental Health Services in Lewiston, Maine, United States

Job Description

Absent a qualifying medical exemption and pursuant to Maine's Covid-19 Vaccine Mandate, being fully vaccinated as defined by Maine CDC,  is a requirement for this position

As a Residential Services Worker, you will provide direct service in our residential program serving adults living with severe and persistent mental illness and medical issues. You will assist people to enhance their success in the community, while emphasizing individualized programming and supports. Our recovery focused environment offers opportunity for supportive clinical and administrative supervision in a challenging team oriented work setting. Professional growth is encouraged - MHRT-1 certification training provided! 

Some of the benefits you can expect at Tri-County:

  • Generous Paid Time Off - full-time employees earn 23 days per year to start (pro-rated for part-time positions of 20 hours/week or more).
  • Health, Dental & Life Insurances – health benefit eligibility starting at 24 hours/week.
  • 403(b) Retirement Plan - with employer match.
  • 9 Paid Holidays
  • Opportunities for Agency Paid Trainings and Professional Development


  • Participates as a team member in the support and treatment of the consumers in a 24/7 coverage of program as essential personnel.
  • Performs Certified Residential Medication Aid (CRMA) tasks, including transcription and administration of medications of prescribed orders in accordance to state regulations and guidelines and identified program protocols. Agency will pay for training for any staff who do not yet have a CRMA Certification.
  • Develops and/or follows consumers' Individual Treatment Plan (ITP) and crisis plan protocol.  Monitors consumers' progress toward achievement of ITP goals and develops and plans daily activities depending on the individual needs and desires of the consumers.
  • Observes and reports changes in the functioning of consumers and modifies daily activities as appropriate, in conjunction with the consumers (and all other interested parties, as needed) and in accordance with established policies and procedures.
  • Models and supports activities related to daily living and community integration. 
  • Assists consumers in exploring risks and benefits of choices and understanding possible outcomes of decisions.
  • Transports consumers or arranges for transportation for consumers for matters related to service delivery (e.g., medical appointments, shopping, banking, food shopping, etc.) using agency and/or personal vehicle.
  • Participates in scheduled meetings, including clinical and administrative supervision and staff meetings.  Seeks additional consultation and/or supervision when needed and as appropriate.


  • Communicates effectively both verbally and in writing, establishes positive public relations and interacts effectively with a diverse array of professionals and consumers.
  • Maintains appropriate boundaries and displays respect and courtesy to all internal and external customers.
  • Demonstrates patience, caring, compassion, and sensitivity toward consumers.
  • Completes and submits required documentation in a timely manner and according to policies and procedures.
  • Participates in training to maintain or enhance job skills.
  • Ensures that confidentiality is maintained at all times in accordance with federal, state, and agency standards.
  • Adheres to the agency's Risk and Safety Management Programs.
  • Adheres to the agency's Organizational Standards for Performance (see attached).
  • Functions in a cost-effective manner with regard to the utilization of time, supplies and other agency resources.
  • Attends meetings and supervisions as required and necessary for the position.
  • Promotes and fosters effective relations, both inside and outside of the agency.
  • May perform other related duties as required.


  • Residential environment; may be subjected to unpredictable environments with extremes in noise, odors, etc.
  • Occasional use of computer keyboards, telephone and operating office machines, requiring eye-hand coordination and finger dexterity. 
  • May perform tasks that include lifting, bending, stooping, twisting, pulling, pushing, climbing stairs, walking and standing while working with consumers.
  • As weather conditions require, ability to maintain clear access to/from the facility.  This may include removal of snow from porches, stairs, walk/drive ways using manual means, (shovels), or machine operated equipment, post appropriate safety training. 
  • Uses housekeeping equipment as indicated by work with residents (vacuum, washer, dryer, etc.).
  • May also work with adaptive equipment (reachers, dressing devices, etc.).
  • May be asked to operate a motor vehicle in all types of weather. (Community Housing)

*The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job.  The above is not intended to be an exhaustive list of all responsibilities and duties required.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Tri-County Mental Health Services is proud to be an Equal Opportunity Employer and is committed to maintaining a culture of mutual respect. We do not discriminate against any employee or applicant for employment because of race, color, religious creed, sex, national origin, ancestry, age, physical or mental disability, sexual orientation, gender orientation, or expression. We celebrate our differences and thrive on inclusivity.

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Job Posting: 640594

Posted On: Nov 16, 2021

Updated On: Dec 31, 2021