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ACH Specialist

at Camden National Bank

Job Description

The ACH Specialist role will display mastery of day-to-day department functions, including maintenance, report review and specializing in ACH Processing. This position supports our customers and the payments growth of the bank, working closely with Treasury, Commercial, Finance, Lending and Wealth Teams. General responsibilities include customer service, ACH processing, funds transfer setup and maintenance, reconcilements, research, troubleshooting, and vendor relations.

 

Essential Duties and Responsibilities: 

  • Process all ACH Files accurately, and within department SLAs, adhering to policy and procedure – including Incoming ACH, ACH Returns & Corrections, ACH Originations, Micro Deposits and Monthly Fees

  • Understand the risk involved in ACH Transactions, and applicable rules and regulations – including for both consumer and business customers

  • Assist in gathering ACH data for all audit activities, risk assessments, and any other applicable risk and compliance activities

  • Assist in projects to improve daily functions, including creating improved workflows, process improvements, and system testing

  • Prove and reconcile multiple internal accounts daily

  • Assist banking centers and other employees in the bank with questions regarding ACH

  • Prepare procedures for functions if a procedure is not already available

  • Research requests both internally and externally, regarding ACH processing and transactions

  • Scan AFT and EFT forms to the system to upload to customers’ accounts, showing mastery of our document imaging system

  • Review ACH for OFAC and send to compliance for approval

  • Carefully monitor transactions and activity for fraud, reaching out to customers as needed to ensure peace of mind and prevent fraudulent activity

  • Cross train and serve as a back-up in other areas of the department as required

  • Identify opportunities to innovate and process improve with the customer top of mind

  • Fully cross train with Wire Processing Team, to establish bench strength on critical functions

 

Basic Qualifications

  • High school diploma or general education degree (GED)

 

Preferred Qualifications: 

  • 1 to 3 years of banking, similar or relatable experience

 

Skills and Abilities: 

  • Effective verbal and written communication skills

  • Effectively use technology to perform daily activities and service customers

  • Ability to work successfully in a team environment and independently

  • Collaborate with team members to complete department functions effectively

  • Top-notch attention to detail skills to maintain the highest level of accuracy when handling daily functions

  • Outstanding customer service

  • Maintain a level of discretion and confidentiality while dealing with sensitive customer information

 

Supervisory Skills: 

  • This job has no supervisory responsibilities

 

Career Path and Job Family: 

  • Senior ACH Specialist

  • ACH Supervisor

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Job Posting: 639943

Posted On: Nov 15, 2021

Updated On: Dec 15, 2021