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Service Desk Technician

at MaineGeneral Health in Augusta, Maine, United States

Job Description

Job Description Summary: MaineGeneral Health is a leading health care system that is proud of the culture of excellence, compassion and collaboration that extends to our patients and their families. We are committed to attracting talented, ambitious people who share our values and strive to provide excellent customer service. We are offering an exciting Per Diem opportunity for an individual to join our team of Service Desk Technicians where you will have an opportunity to hone your technical and communication skills. If you have a passion for service excellence…we want to hear from you!This position in on site – NOT remote

Job Description:

Job Responsibilities:

+ ?Troubleshoots Technical Issues

+ Handles calls and emails in a timely, professional manner as the organization’s first point of contact for technical assistance

+ Accurately and efficiently documents users’ requests and contact information

+ Escalates requests which can’t be resolved immediately

+ Provides coverage for all shifts, as needed, including second shift, weekend and holiday shifts

The ideal candidate will have:?

+ 1 year or more of Healthcare IT/ Customer Service in a Call Center/ IT Help Desk Support preferred

+ Strong customer service and phone skills required

+ Excellent teamwork and communication skills

+ Demonstrates ability to apply knowledge across multiple applications

+ Proficiency in Microsoft Windows OS/ Microsoft Office Suite

+ Strong word processing/keyboard typing ability and ability to multi task

+ Positive engagement with team and clients

Scheduled Weekly Hours: 0

Work Shift: Variable (United States of America)

Job Exempt: No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

We offer wellness programs and resources to provide employees access to resources for a healthy lifestyle.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

+ An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.

+ We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .

State of Maine Covid-19 Vaccination MandateAs a licensed health care facility in the state of Maine, MaineGeneral Health must comply with the State’s vaccination mandate for all health care employees. All MaineGeneral Health employees must be fully vaccinated against Covid-19, unless the employee receives a medical exemption. The goal of this mandate is to protect our patients, employees and communities.

Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral’s policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished.

The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . EEO is Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf)

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Job Posting: JC197457579

Posted On: Nov 13, 2021

Updated On: Dec 31, 2021