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Aquatic Informatics - Implementation Specialist (Remote)

at Danaher Corporation in Portland, Maine, United States

Job Description

A wholly owned subsidiary of Danaher Corporation (NYSE: DHR), Aquatic Informatics (https://aquaticinformatics.com/) is a mission-driven software company that organizes the world’s water data to make it accessible and useful. We provide software solutions that address critical water data management, analytics, and compliance challenges for the rapidly growing water industry. Water monitoring agencies worldwide trust us to acquire, process, model, and publish water information in real time. We offer a full range of solutions, from standalone software packages for individual users, hosted software services, and enterprise-wide national systems. We serve over 1,000 municipal, federal, state/provincial, hydropower, mining, academic, and consulting organizations in over 60 countries that collect, manage, and process large volumes of water data.

Aquatic Informatics is headquartered in Vancouver, Canada and has offices in the US and Australia. We value independent thinking, initiative, teamwork, a relentless pursuit of quality, a playful spirit, and a sense of humor. We like smart people – IQ and EQ – who care about the environment and want to do good in the world. If you want a meaningful role with a company that is making a real difference in one of the most important resources in the world: water, then join our energetic growing team! Help us revolutionize an industry! Aquatic Informatics is proud to be one of Danaher’s Water Quality companies (https://www.dhwaterquality.com/) .

About the Position

This is a fully remote position. Several locations have been listed for marketing purposes but only two positions are available. Must live near a major airport.

The Implementation Specialist is a key member of the Customer Success team responsible for leading the implementation of Aquatic Informatics’ products. This person will work with Project Managers, Software Configuration Analysts, and other Implementation Specialists to optimally deliver software services that meet customer expectations in an accurate and timely manner.

+ Document project work in project management tracking system Business Analysis

+ Work with Project Managers, ADMs and customers to understand Statement of Work and project requirements

+ Engage with customers that have purchased Aquatic Informatics’ professional services (Configuration, integrations, migrations, requests for custom development etc.). This may include:

+ Accurately and completely detailing the as-is and to-be states of the customer’s workflows, data, functional and non-functional requirements.

+ Facilitating discovery workshops with customers and/or internal team members in order to assemble requirements and use cases.

+ Developing proposals for solutions based on best practices.

+ Formally detailing findings and communicating proposed solutions to clients

+ Formally detailing solution and creation of project artifacts detailing the technical implementation of the solution.

+ Crafting supporting documentation for the project as required.

+ Upon completion of results, verify software functionality and ensure it meets Statement of Work and customer expectations within project scope

+ Train customers at project close via remote and/or on-site training sessions.

Qualifications

Critical Competencies:

+ Build trust with internal and external stakeholders

+ Ability to quickly assess new situations and prioritize critical tasks

+ Dedicated to meeting the expectations of both internal and external customers

+ Drive Key Performance Indicators

Requirements:

+ Bachelor’s degree preferred or equivalent work experience in project management or business analysis

+ Previous experience delivering training to end users.

+ 3 years’ experience using WIMS

+ Knowledge of municipal and industrial water and wastewater processes or related fields.

+ Travel up to 25%, more frequent travel may be offered depending on availability and willingness.

Preferred:

+ Experience in related or equivalent job function

+ Demonstrates structured thinking regarding data systems

+ Passionate and enthusiastic about organizing and converting data sets into meaningful information

+ Ability to interpret LIMS, SCADA, and instrumentation data sets a plus

+ Familiarity with AQI Data Management Products a plus

The salary range for this role is $65k – 80k. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. You can apply for this role through the Careers Page at https://jobs.danaher.com/global/en/ (or through the Workday “Find Jobs” function if you are a current employee)

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.

#LI-Remote

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .

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Job Posting: JC196989652

Posted On: Nov 07, 2021

Updated On: Jan 06, 2022