Human Services Enforcement Agent

at State of Maine, Bureau of Human Resources in Lewiston, Maine, United States

Job Description

Human Services Enforcement Agent

Lewiston , Maine , United States | Human Services | Full-time Apply by: Nov. 5, 2021 Apply with Linkedin Apply

The Department of Health and Human Services (DHHS)Opening Date: October 22, 2021Closing Date: November 5,2021Job Class Code: 5009

Grade: 21 (Prof & Tech Svcs) Salary: $20.30*- $25.03/hr.*Employees in this classification begin at Step 3 of the payscale.Position Number: 02000-2030

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State’s population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office for Family Independence, Division of Support Enforcement & Recovery (DSER) is responsible for the development and implementation of the rules, regulations, policies, and procedures necessary to ensure that all non-custodial parents are contributing to the economic support of their children. Responsibilities include establishing paternity, locating non-custodial parents, establishing and enforcing child support orders and representing the Department’s interest in the Maine District Court and the Family Division of the Maine District Court in matters pertaining to child support. This position requires occasional State-wide travel.

Job duties:

Human Services Enforcement Agents perform investigative, protective services work in locating absent parents; establishing, enforcing, and collecting child support obligations; and establishing the paternity of children born out of wedlock. Typical duties include:

+ Investigative services work in locating non-custodial parents.

+ Establishing, enforcing, and collecting child support obligations.

+ Establishing the paternity of children born out of wedlock.

+ Enforcement services work initiating administrative collection actions.

+ Initiating appropriate court action.

+ Representing the Department’s interest in Maine District Court and the Family Division of Maine District Court in matters pertaining to child support.


In order to qualify, you must have a four (4) year combination of education and experience comprised of a Bachelor’s Degree in Criminal Justice, Law Enforcement, Administration of Justice, Business or Public Administration, Social Work or a related social/behavioral science area, or; professional/paraprofessional experience in performing compliance and/or financial audits1 and performing legal, financial or fraud investigations work.

Note: All offers of employment are conditional upon satisfactory completion of a background investigation.


For additional information about this position please contact Helen St. Pierre, DSER Planning & Research Associate at (207) 624-6986 or by e-mail at

To apply, please upload a resume and a copy of college transcripts or a diploma if education is being used to meet the required qualifications.


Benefits are vital to your health and well-being. We get it. Here’s what the State of Maine offers:

+ growth – build your career

+ health, dental, and vision insurance – take care of yourself

+ retirement savings – financially independent, even after you stop working

+ flexible spending accounts – manage out-of-pocket healthcare and/or daycare costs

+ Living Resources(employee assistance program) – overcome difficult situations with support

+ paid holidays – twelve each year

+ federal public loan forgiveness program- for qualifying loans and payments

+ statewide locations – from Kittery to Madawaska

+ training – develop knowledge, skills, and understanding

The bi-weekly dollar values of some State-paid benefits for full-time employees include: $14.60 for dental insurance; 13.16% of employee’s pay towards retirement; and, depending on the employee’s annual pay, at least 85% ($400.34) of health insurance premiums (more information is available here). Participation in theHealth Premium Credit Programcan decrease the employee’s cost of health insurance by 5%.

Maine State Government is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request.

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Job Posting: JC195808957

Posted On: Oct 24, 2021

Updated On: Nov 08, 2021