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Telephone Operator

at Bill Dodge Auto Group in Westbrook, Maine, United States

Job Description

What We Offer:

  • Paid Time Off
  • Service Labor Discounts
  • Merchant Discount Rewards Program
  • Customer and Recruitment Referral Programs
  • Career Advancement Opportunities
  • Employee discounts on sales, parts, and service

Responsibilities:

•Operates a multi-line phone system through the computer

• Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly, or operating the dealership paging system to call individuals to the phone.

• Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding.

• Screens incoming calls as requested by managers.

• Develops knowledge of basic dealership information in order to respond to callers who have general inquiries.

• Print, Deliver, and Log Daily Marketing Plans for each sales department

• Take Dealership Phone-Ups and follow strict phone up procedures by asking correct questions, filling out phone up guide, and paging to the proper showroom.

• Maintain phone up & appointment logs.

• Notifies manager immediately of any problems with phone system so manager can contact IT department or phone company to fix problems.

• Maintains professional appearance including a neat work area.

• Arrives 5-10 minutes before shift starts so that computer system is up and running when shift begins.

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Job Posting: 625922

Posted On: Oct 20, 2021

Updated On: Nov 12, 2021