at ReVision Energy in South Portland, Maine, United States
ReVision Energy’s Service team is currently looking for an individual who is excited to be on the front lines of solar’s rapid growth as a Customer Care Specialist. The ideal candidate will be located in or have plans to relocate to ME, NH, or MA.
ReVision Energy was founded in 2003 by two solar geeks in a garage and has grown to over 250 employee-owners spread across our physical locations in Maine, New Hampshire, and Massachusetts. Our offerings of products have grown to include solar panels, battery backup systems, electric vehicle infrastructure, heat pumps, and water heating equipment.
As a 100% employee-owned company and a Certified B Corp, ReVision Energy is on a mission to lead our community in solving the environmental problems caused by fossil fuels while alleviating economic and social injustice.
ReVision Energy is an equal opportunity employer dedicated to creating an inclusive culture where employees from diverse backgrounds can thrive and support our mission. Our recruitment team looks at the whole picture; personal, professiona l, and non-traditional experience , as well as community involvement .
The safety, health, and well-being of our co-owners and our communities is of primary importance. We have implemented additional measures to assure that those we work and share spaces with adhere to COVID and general safety best practices.
ABOUT THE POSITION:The Customer Care Specialist is the initial point of contact for ReVision Energy customers contacting us regarding a service inquiry. This role includes customer communication via phone and email, creating Service cases and work orders in our customer database, troubleshooting, and delegating service issues to proper personnel when needed. The Customer Care Specialist will work closely with the Service Coordinator s to complete outstanding service work and respond to customer’s needs . RESPONSIBILITIES (include but are not limited to):
+ Respond to service calls in a reasonable time frame via email and phone
+ Work remotely with customers to respond to their PV and Thermal service issues
+ Diagnose and troubleshoot with customer to address their concerns
+ Create and update service call records in customer databaseQUALIFICATIONS (required)
+ Highly organized & have ability to multi-task and set priorities
+ Detail oriented
+ Strong customer service skills
+ Strong competence with Computer including Excel, Word, e-mail and web based applications
+ Ability to foster a positive team environment
+ Effectively coordinate and communicate with others (customers and co-workers)
+ Ability to succeed in a fast paced, community environment
+ Able to produce significant output efficiently and effectively
+ Reaches out to peers and cooperates with supervisors to establish collaborative working relationships
+ Expects personal performance to be nothing short of the best
+ Adjusts quickly to changing priorities and conditions. Has the flexibility to cope with change
+ Acts proactively, without being told what to do. Brings new ideas to the process and proceduresADDITIONAL QUALIFICATIONS (desired but not required)
+ Field or service experience
+ Competence i n renewable energy technology, specifically PV, Batteries, ASHP, SHW