at Alight Solutions LLC in Portland, Maine, United States
At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.
With a competitive total rewards package, continuing education and training and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team. Because transformation takes a workforce. Learn more at .
The Talent Operations Senior Analyst is responsible for the day to day productivity across their assigned clients, which can include multiple service locations. The Senior Analyst is responsible for ensuring timely execution of ongoing client deliverables, as well as developing solutions to complex problems across their assigned clients. The Senior Analyst can serve as the primary operations escalation point, internally and externally, along with the Domain Process Lead or Operations Services Manager. The Senior Analyst will also be responsible for coaching of junior colleagues, contractors and vendors as appropriate.
Act as subject matter expert and execute assigned deliverables for clients in Workday Performance Management
Monitor the workload across aligned operations ensuring business as usual and projects are delivered to required deadlines with quality. Actively monitor operational health by testing and ensure processing checklist/SOP is followed
Provide case management oversight and adherence to turn-around times
Create, manage and execute on required recovery plans and Root Cause Analysis documentation, as necessary
Conduct applicable risk-based auditing to ensure consistent and accurate results
Drive overall quality control as well as support and identify opportunity for process optimization and automation
Support the Operations Service Manager (OSM), Client Service Manager (CSM) and/or Delivery Executive in consultative best practice conversations with the client(s)
Participate in domain specific Change Request requirements sessions, resource estimation exercises, and internally initiated projects
Coordinate testing and develop complex reports
Adhere to Operating System guidelines and supporting POV and industry best practices
Own initial day- to- day client escalations, Communicate escalations to the CSM, Delivery Executive, Operations Services Manager (OSM), Process Lead and client, as appropriate, for awareness and management of further escalation
Support effective cost management practices and suggest operational improvements
Knowledge, Education, Certification, Skills & Technical Proficiencies
Bachelor's degree and/or a minimum of 3+ years of professional work experience in Human Resources Outsourcing or related field required
In depth knowledge and understanding of HR, project management and/or related subject matter desired
Understanding of regulatory and legislative guidelines desired.
Strong computer skills with current technical knowledge
Ability to work in a fast-paced environment and to adapt to frequent change
Excellent oral and written communication skills.
Ability to build strong relations with client contacts and internal teams and stakeholders.
Exhibit problem-solving skills, including troubleshooting issues and escalates as appropriate
Knowledge and understanding of best practices and service delivery models.
Proven consultative skills to guide client and internal discussions to agreement of solutions in a timely manner
2-3 years experience in a related field
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight believes diversity should be visible, valued, and sustained throughout the organization. And we're committed to enabling... For full info follow application link.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an