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Delivery Analyst-Work From Home

at Alight Solutions LLC in Portland, Maine, United States

Job Description

Our story

At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

 

With a competitive total rewards package, continuing education and training and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

 

Join our team. Because transformation takes a workforce. Learn more at .

 

The Payroll Delivery Analyst is responsible for Overpayments knowledge and ongoing operations support of Talent Administration systems and processes with a primary focus on Performance Management, Goals and Successions. The DA supports ongoing delivery through issue resolution, change requests (CRs), and standardized processes that contribute to achievement of Service Levels and Key Performance Indicators. This position involves heavy client interaction. The DA will be responsible to lead projects and CRs. The DA will identify and resolve issues through root cause analysis and then implement solutions. This role will lead and sponsor process creation, improvement initiatives, and changes within the domain. Client consultation and industry best practice awareness will be required. Positions may work across multiple areas of the domain or on multiple clients.

 

As a Payroll Delivery Analyst, a typical day may include the following:

 

Performance Cycle Administration and Performance, Goals and Succession Management:

System Administration

Data exchange support, ensuring that Output files compare to Input files

Research and Resolve Customer issues, including escalating issues to application vendor

Assist external and internal partners in troubleshooting any issues and escalations

Answers client questions regarding processes and functionality

Generates reports on a daily, weekly, monthly, quarterly, and annually schedule as required

Work with other teams to resolve inquires

Lead Cloud technology release process, including the coordination of configuration changes and testing

Performs complex data analysis, reporting, and data maintenance tasks to including quality assurance

 

Strong Excel skills preferred

 

Client Relationship Management:

Communicate effectively with the client and internal partners for analysis/resolution

Participate in meetings to discuss issues identified and impact on service delivery

Lead client interaction and facilitation on client touch-points

Project Management:

Create detailed functional business requirement specifications and ensures proper testing hand-offs for integration testing

Conduct stakeholder interviews and stakeholder workshops for projects

Ensure that the process flows are complete and within the defined scope for projects

Identify downstream processes and impacts for projects

Provide status reports and communicate changes in process for project assignments

Assist in post-project Quality Assurance (QA) and knowledge management

Manage workload including ad-hoc project deliverables

Responsible for estimating, scheduling and directing all work activities related to projects

Participate in projects, ownership of project deliverables

Other Responsibilities:

This position will become the SME for area of work

Provide input and support for best practices

Communicate effectively across diverse populations

Identify process improvements. Determine new processes

Conducts complex root cause analysis on employee issues and/or data issues and/or resolves and proposes solutions

Develops and maintains Process Documentation (SOP) for various processes as well as review documentation of other team members

Participate and/or lead projects using own experiences and observations

Special projects as needed

 

Required Experience:

1-3 years of Payroll knowledge and experience. Overpayments experience strongly preferred.

Experience with Workday, SAP or other ERP system. Workday preferred.

Client facing experience

Excellent written and verbal communication skills

Ability to work under tight deadlines managing multiple tasks

Strong problem solving and analytical skills.

Proficient in Microsoft applications, Excel (pivot tables, macros).

Demonstrated ability to operate independently with direction from senior team members

 

Preferred Experience:

Workday... For full info follow application link.

 

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an

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Job Posting: 623635

Posted On: Oct 15, 2021

Updated On: Nov 21, 2021