IT Business Systems Analyst III

at The Jackson Laboratory in Bar Harbor, Maine, United States

Job Description


As a Business Systems Analyst at The Jackson Laboratory, you will be part of an organization whose IT technologies are as exciting and progressive as our science. We are currently looking for motivated individuals who will work with all areas of The Jackson Laboratory, and other IT staff to plan, design and launch efficient business, financial, and operations systems and solutions in support of core organizational functions and business processes. This includes gathering and analyzing data and documenting business processes and requirements.


The Business Systems Analyst is also responsible for investigating application issues and generating and compiling reports based on the findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments.


A successful Business Systems Analyst candidate will have expertise and experience with Microsoft 365 services such as SharePoint and Power Automate in addition to other enterprise platforms such as Enterprise Resource Planning (ERP) or Laboratory Information Management Systems (LIMS) applications.



Lead requirements and business process definition sessions; work with business leaders and decision makers to acquire approval for requirements and business process documentation.

Create system design proposals and systems models, specifications, diagrams, and charts to provide direction to developers and quality assurance staff.

Lead application issue investigations, document probable causes and recommendations for resolution.

Identify and establish scope and parameters of requirements, analysis, and design efforts in order to define outcome criteria and measure-taking actions. Oversee small to medium implementation projects.

Conduct research on software and hardware products to justify recommendations and to support purchasing efforts. Ability to drive software selection projects.



Bachelor's Degree or equivalent with at least 5 years' experience in relevant area

Ability to develop, recommend and execute solutions to complex problems often under time constraints.

Excellent oral and written communication and presentation skills.

Strong analytical and problem-solving skills.


Other Skills:

Extensive experience with one or more core software applications, including Microsoft 365 services such as SharePoint and Power Automate or Enterprise Resource Planning (ERP) or Laboratory Information Management Systems (LIMS) applications.

Extensive experience with business and technical requirements elicitation, business process modeling / mapping and data modeling.

Competency and practical knowledge of information presentation tools such as spreadsheets, flow charts, office productivity software, etc.

Experience working in a team-oriented, collaborative environment.

Incumbent must have strong interpersonal, organizational and facilitation skills to work in a high-profile environment requiring discretion, judgment, tact and diplomacy.

Demonstrated success at managing multiple projects with tight deadlines to successful completion.

Demonstrated positive team player.

Highly self-motivated and directed.

Demonstrated project management and leadership skills in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.

Ability to communicate ideas in both technical and user-friendly language in written and oral forms. Excellent listening and interpersonal skills.


About JAX:

The Jackson Laboratory (JAX) is an independent, nonprofit biomedical research institution with more than 2,400 employees. Headquartered in Bar Harbor, Maine, it has a National Cancer Institute-designated Cancer Center in Augusta, Maine, a genomic medicine institute in Farmington, Connecticut, and facilities in Ellsworth, Maine, Sacramento, California, and Shanghai, China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health.

JAX employees work in a collaborative, value-driven, and team-based environment where the focus is on advancing science and improving patients' lives. Researchers apply genetics to increase the understanding of human disease and advance treatments and cures for cancer, neurological and immune disorders, diabetes, aging, and heart disease. JAX was voted among the top 15 "Best Places to Work in Academia" in the United States in a poll conducted by The Scientist magazine!


EEO Statement:

The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job... For full info follow application link.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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Job Posting: 623473

Posted On: Oct 15, 2021

Updated On: Oct 15, 2021