Operational Excellence Manager II

at Camden National Bank in Rockport, Maine, United States

Job Description

The Operational Excellence Manager II will help drive long-term value to our four constituents by executing initiatives to support CNB’s strategic vision. This individual will lead a variety of strategically aligned cross-functional initiatives including the delivery of new products or services to the market, building an efficient infrastructure by implementing or enhancing information systems, and improving processes focused on the Customer Experience by increasing efficiency and quality.  The Sr. Operational Excellence manager will help to build a culture of excellence by providing a consistent process, coaching and mentoring project leaders throughout the organization,  and providing training for smaller intradepartmental efforts.


Essential Duties and Responsibilities include the following. Other duties may be assigned.

Lead process assessment and present assessment results to applicable business leaders for review/approval to move forward.
Responsible for the strategic implementation of the project by collaborating with senior business leaders to understand the vision and business needs.
Consult with business leaders on process improvement by establishing links between process improvement initiatives and business strategies.
Translate functional goals into measurable objectives.
Establish and maintain performance metrics to measure project success and benefit realization.
Manage entire project lifecycle from definition through close.  
Develop and manage all aspects of project engagement from planning, communications, resources, budget, change, risks and issues.
Coordinate with various business areas to staff projects based on project requirements. Ensure project teams have necessary skills and experience to complete projects successfully.
Work with teams on end-to-end process improvement projects. Ensure that appropriate metrics/controls are in place to monitor results and foster continuous improvement.
Manage communication to project/program stakeholders, including core team, project review board, Champion/Executive Sponsor and Executive Committee.
Lead meetings and participant communications to drive decisions and action items.
Build, develop, and grow business relationships vital to the success of the project.
Coach, mentor, and motivate project team members, and influence them to take positive action and accountability for their assigned work.
Effectively handoff to business owner, and provide structure to ensure ongoing project success and benefit realization.
Lead the development of best practices and tools for portfolio management, operational excellence and project execution.
Create and deliver skill development curriculum and provide on-going support.
Coach and educate the organization about application of project management and process improvement techniques to reduce waste and improve our work systems and processes.
Supervisory Responsibilities                                                             

There is no direct reporting relationships.  This Sr. Operational Excellence Manager must influence and manage without authority.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Proven expertise leading, motivating and managing cross-functional project teams, while holding team accountable for performance.
Proven track record of using analytics to make significant, strategic business decisions.
Proven skills in building and maintaining relationships by engaging business leaders, establishing credibility, building consensus, and achieving objectives.
Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.
Skilled at presenting to executive sponsors, as well as, influencing and gaining buy-in from executive sponsors.
Skilled at researching best practices within and outside the organization to establish benchmark data and use continuous process improvement disciplines to achieve results.
Skilled in data compilation, analysis and metrics management.
Ability to work with and identify with customers and stakeholders in a variety of roles.
Ability to adapt to change and competing demands and prioritize work in a fast paced environment.
Ability to effectively communicate in a clear, efficient and compelling manner.
Proficiency utilizing and adapting to software tools to help lead projects and improve processes.
Demonstrated ability to work in a team atmosphere with minimal supervision.
Education and/or Experience                                                          

Master's degree in business or related field desired.
Lean Six Sigma Black Belt, Master Black Belt a plus.
7+ years project management experience,  PMP certification or equivalent work experience.
7+ years experience in a financial or related industry, including managerial and operational experience.
5+   process improvement experience in a service industry, banking a plus.
Computer Skills                                                       

To perform this job successfully, an individual must have superior computer skills.

Proficient with Microsoft Office package e.g. Excel, Project, Outlook, PowerPoint.
Proficient with IBM Blueworks , Visio or similar tool.
Proficient with Project and Portfolio Management tools (MS Project, BrightWork or similar).
Proficient with Statistical Analysis tools (Minitab or similar).
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit and talk or hear. The employee must occasionally lift and/or move up to 50 pounds.

Reasoning Ability                                                    

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 The noise level in the work environment is usually moderate.


Employment with Camden National is on an at-will basis, meaning employment is not guaranteed for any specific period of time, and any employment relationship established may be terminated by either party at any time, for any reason, with or without notice. Completion of an employment application is not a contract, express or implied, guaranteeing employment. Camden National Bank is an Equal Opportunity Employer and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, including gender identity and gender expression, national origin, citizenship status, age, disability, genetic information or veteran status.

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Job Posting: 617454

Posted On: Oct 04, 2021

Updated On: Oct 04, 2021